
BASIC FUNCTIONS:
- Take in outbound/inbound calls
- Email support
KEY RESULT AREAS:
- Conversions
- QA
- Attendance
- Schedule Adherence
COMPETENCIES NEEDED:
- Average to excellent in communication
- Comprehension and listening skills
- Ability to multitask, should be flexible, knows basic keyboard shortcuts.
- Average to excellent typing skills and internet savvy.
QUALIFICATIONS:
- CSR experience for at least 2 years
- Average to excellent oral and written skills
- Knowledgeable when it comes to MS Office specially Excel
- Conversational, persistent and with high enthusiasm level

Magellan Solutions Outsourcing Inc. is an ISO-27001 certified call center and BPO company, providing a wide range of high-quality inbound and outbound call center services, back-office and data processing services to large firms and small and medium businesses from around the world.
Incorporated in 2005, Magellan Solutions started as an inbound call center and today offers diversified range of services, which include telemarketing, data entry, medical transcription, coding and billing, email and live chat support, technical recruitment, customer service, lead generation and appointment setting, and more. The company serves a number of industries, which include online retail, energy, technology, education, and other service industries. The company’s office is located in Mandaluyong City, one of the high-growth areas in Metro Manila.
Magellan Solutions utilizes the latest telecommunications and call center technologies to provide the most cost-effective, yet fully-redundant system for its clientele. It has technically advanced VoIP equipment and is 100% digital. The flexibility of its system still allows the company to connect to legacy equipment.