Magellan BPO

CCA3 - Customer Service Representative - 22.01

Magellan BPO  •  Quezon City, PH (Onsite)  •  2 months ago
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Job Description

BASIC FUNCTIONS:

  • Inbound Customer Service
  • Minor Outbound (only if necessary based on Inbound tasks)
  • Minimal Email Responses (Client Facing)
  • Minimal Chat Responses (Soc.Med Platform)
  • Minor Cross/Upsell requirement

KEY RESULT AREAS:

  • Average Handling Time
  • Quality
  • CSAT Customer Satisfaction

COMPETENCIES NEEDED:

  • Speaks well, ability to build rapport.
  • Articulate and Comprehensible
  • Must be willing to work in a high call volume environment.
  • High Customer Service Acumen
  • Empathic and Great Comms
  • Spontaneous and conversant.
  • Preferably with minor Sales Background

QUALIFICATIONS:

  • Must complete SHS or Atleast 72 units of Tertiary
  • Minimum of 1.5Yr of Customer Service Background
  • Minor Sales Background
  • Versed on Microsoft and Google Applications (google Workspace)
  • Computer Literate
Magellan BPO

About Magellan BPO

Magellan Solutions Outsourcing Inc. is an ISO-27001 certified call center and BPO company, providing a wide range of high-quality inbound and outbound call center services, back-office and data processing services to large firms and small and medium businesses from around the world.

Incorporated in 2005, Magellan Solutions started as an inbound call center and today offers diversified range of services, which include telemarketing, data entry, medical transcription, coding and billing, email and live chat support, technical recruitment, customer service, lead generation and appointment setting, and more. The company serves a number of industries, which include online retail, energy, technology, education, and other service industries. The company’s office is located in Mandaluyong City, one of the high-growth areas in Metro Manila.

Magellan Solutions utilizes the latest telecommunications and call center technologies to provide the most cost-effective, yet fully-redundant system for its clientele. It has technically advanced VoIP equipment and is 100% digital. The flexibility of its system still allows the company to connect to legacy equipment.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Mandaluyong City, PH
Year Founded
2005
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