Magellan BPO

CCA3 - Customer Service Agent - 22.01

Magellan BPO  •  Mandaluyong, PH (Onsite)  •  2 months ago
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Job Description

BASIC FUNCTIONS:

  • Agents will take inbound calls to do order taking and handle basic customer service.
  • Agents are also expected to do upsell and cross selling of other products designated by the client.
  • Multitask to ensure notations are complete before the end of the call (Low wrap up time is required)

KEY RESULT AREAS:

  • Service Level
  • Conversion
  • Cart Value
  • Cross Sell
  • Compliance to the script

COMPETENCIES NEEDED:

  • Articulate and Comprehensible
  • Can work under pressure.
  • Must be willing to work in a high call volume
  • environment.
  • Critical Thinking
  • Above Average English communications skills

QUALIFICATIONS:

  • Experience in Upselling is a must.
  • Spontaneous and conversant.
  • Agents will have a script to follow but must be able to carry a conversation and get back to the script.
  • Must be willing to work in a high call volume environment.
  • Knows how to use Microsoft office tools
  • Versed on using soft phone
Magellan BPO

About Magellan BPO

Magellan Solutions Outsourcing Inc. is an ISO-27001 certified call center and BPO company, providing a wide range of high-quality inbound and outbound call center services, back-office and data processing services to large firms and small and medium businesses from around the world.

Incorporated in 2005, Magellan Solutions started as an inbound call center and today offers diversified range of services, which include telemarketing, data entry, medical transcription, coding and billing, email and live chat support, technical recruitment, customer service, lead generation and appointment setting, and more. The company serves a number of industries, which include online retail, energy, technology, education, and other service industries. The company’s office is located in Mandaluyong City, one of the high-growth areas in Metro Manila.

Magellan Solutions utilizes the latest telecommunications and call center technologies to provide the most cost-effective, yet fully-redundant system for its clientele. It has technically advanced VoIP equipment and is 100% digital. The flexibility of its system still allows the company to connect to legacy equipment.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Mandaluyong City, PH
Year Founded
2005
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