Magellan BPO

CCA2 - Customer Service Support - 22.01

Magellan BPO  •  Mandaluyong, PH (Onsite)  •  2 months ago
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Job Description

BASIC FUNCTIONS:

  • Agents will be doing customer service role mainly answering emails, creating online cases and calls.
  • They are also expected to have high accuracy in terms of the information they are giving to our customers about charging issues or downloading songs, how to set TEMPO in the right mode
  • The agents may provide answers to general questions about the other products (e.g.,techsuits, goggles, fins, non-electronic and electronic)
  • Agents also handle returns/warranty

KEY RESULT AREAS:

  • Average Interaction
  • QA

COMPETENCIES NEEDED:

  • Strong customer service background
  • Good in email construction
  • No previous record of fraud
  • Good attendance record
  • At least 2 years in college
  • Neutral accent

QUALIFICATIONS:

  • Good Communication skills
  • Good Customer service skills
Magellan BPO

About Magellan BPO

Magellan Solutions Outsourcing Inc. is an ISO-27001 certified call center and BPO company, providing a wide range of high-quality inbound and outbound call center services, back-office and data processing services to large firms and small and medium businesses from around the world.

Incorporated in 2005, Magellan Solutions started as an inbound call center and today offers diversified range of services, which include telemarketing, data entry, medical transcription, coding and billing, email and live chat support, technical recruitment, customer service, lead generation and appointment setting, and more. The company serves a number of industries, which include online retail, energy, technology, education, and other service industries. The company’s office is located in Mandaluyong City, one of the high-growth areas in Metro Manila.

Magellan Solutions utilizes the latest telecommunications and call center technologies to provide the most cost-effective, yet fully-redundant system for its clientele. It has technically advanced VoIP equipment and is 100% digital. The flexibility of its system still allows the company to connect to legacy equipment.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Mandaluyong City, PH
Year Founded
2005
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