Job Description

BASIC FUNCTIONS:

• Outbound calling posing as c customer or mystery shopper
• Meet established productivity goals, sales, call handling time, records accuracy
• Asks certain information from the banks and financial institutions.
• Leaves Voicemail

• Research using a specific set of procedures and website rates of various financial institutions.
• Enters gathered information in a specific system to the client.
• Gathers customers information and inputs in the system correctly.

COMPETENCIES NEEDED:

• Very high level of English language competency
• High comprehension skills
• Excellent listening skills
• Sales savvy and articulate
• Ability to build rapport quickly
• Ability to multitask
• High level of typing speed and accuracy
• Ability to learn and understand workflow process
• Goal Oriented
• Results Driven
• Should be able to speak well
• Should have a reasonable typing skill. Agents who tend to do short cuts is not advisable.
• Should have average competency in Microsoft word, excel and PowerPoint.

QUALIFICATIONS:

• Degree Holder or with at least 2 years of college
• Strong Outbound Sales Background
• Has very good oral and written communication skills
• Good attention to details
• Good thought process
• Computer literate
• Good attendance record

KEY RESULT AREAS:
TBD