James Hardie

CC Customer Service Associate

James Hardie  •  Scranton, PA (Onsite)  •  2 hours ago
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Job Description

Key Responsibilities

Customer Support & Service Excellence

Product Expertise

Contact Center Operations

Customer Documentation & CRM Management

  • Accurately document customer interactions within CRM and case management systems. [linkedin.com], [simplyhired.com]
  • Capture key customer concerns, resolutions, and interaction drivers to support reporting and follow-up activities. [linkedin.com], [linkedin.com]
  • Maintain detailed and accurate customer records
James Hardie

About James Hardie

James Hardie Industries is the world’s #1 producer and marketer of high-performance fiber cement and fiber gypsum building solutions. We employ a diverse global workforce of approximately 5,800 employees across operations in North America, Europe, Australia, and New Zealand, and generated more than $3.9 billion in net sales during our 2024 financial year.

We believe that home is a sanctuary and a canvas for self-expression without compromise. As the trusted innovator and industry leader in the markets where we operate, James Hardie empowers homeowners and building professionals alike to achieve their dream home with premium quality solutions that enable endless possibilities for design and aesthetics, while also delivering trusted protection and long-lasting beauty.

Key to this effort is our dedication to our customers, market driven innovation, an inclusive and empowering company culture, and an unwavering commitment to our Zero Harm safety initiative. We also recognize the company’s ability to influence the communities in which we live and work around the world. While operating with a global mindset, we put great care into how our business impacts the local communities in which we operate and serve by sourcing locally, employing locally and delivering locally.

Industry
Wholesale & Distribution
Company Size
1,001-5,000 employees
Headquarters
Chicago, Illinois
Year Founded
Unknown
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