Job Description

Who We Are

ABOUT ENOVIS™

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

What You'll Do

The Customer Care Associate serves as a primary point of contact for customers through phone calls and email communications, handling inquiries, order-related requests, escalations, and customer service issues while ensuring a high level of customer satisfaction. Key responsibilities for this role will be handling backorder escalations, urgent issues that need to be corrected, pending orders outside of standard service level, price discrepancies and many different situations that require urgent attention. Overall, this position requires total customer satisfaction.

• Handle inbound and outbound customer calls, providing timely and accurate information regarding orders, products, pricing, and service inquiries.
• Process customer orders accurately and efficiently, ensuring all orders are entered and managed according to established procedures.
• Expand the relationships with the field by proposing alternative solutions when applicable.
• Collaborate with Supply Chain and Manufacturing to determine accurate ETAs for deficient products.
• Manage customer communications through email, ensuring prompt responses and resolution of customer requests and concerns.
• Recognize and solve problems of high-level customer service issues.
• Ability to explain complex issues in an easy and understandable manner.
• Gather and document data requirements by customers and coordinate with data analyst for any data needs.
• Coordinate with different areas in the department to ensure that customers’ needs are fulfilled in a timely manner.
• Represent the company professionally, ethically, and morally always.
• Document customer interactions and follow up on open requests received via calls and email.

Other duties as assigned.

QUALIFICATIONS

Experience/Education

• Minimum 2 years of experience in customer service role preferred.
• Experience in MedDevice/Manufacturing industry preferred.
• Passion for exceeding Customer expectations.
• Proven success in building rapport with customers.

General Skills/Competencies/Specialized Knowledge

• Experience working with Oracle, Agile and Salesforce preferred.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all levels.
• Flexibility to work any shift between the hours of 5am – 5pm PST with occasional overtime based on business needs.
• Excellent verbal and written communication skills.
• Responsive to urgent needs and demands.
• Punctual, regular, and consistent attendance is required.
• Exceptional customer service skills.
• Highly organized and ability to multi-task and handle multiple priorities in a fast-paced environment.
• Ability to analyze data to identify trends and root cause issues.
• Detail oriented.
• Proactive and meticulous, a sense of responsibility and teamwork spirit.

Assistance by phone and email.

EQUAL EMPLOYMENT OPPORTUNITY

Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.