About People and Partners Group

To contribute to the organization’s growth, operational efficiency, and transformation objectives by leading the Operations Function and connecting customer, consumer, and regulatory insights into operational execution.

The CBU Operations Director-Ghana & Francos will oversee end-to-end operations, including supply chain, manufacturing, logistics, productivity, innovation execution, customer collaboration, and sustainability initiatives. The role requires a strategic leader capable of driving operational excellence, transformation, and cross-functional collaboration in a fast-paced and evolving environment.

Business Strategy & Strategic Leadership

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  Contribute actively to the development and execution of the company’s strategic plan.
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  Translate short and medium-term business priorities into clear, result-oriented operational strategies.
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  Identify and communicate local operational needs to regional and global stakeholders to ensure long-term alignment and operational effectiveness.
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  Lead operational transformation initiatives that improve agility, efficiency, and business performance.
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  Ensure operations remain responsive to changing market realities, economic conditions, and supply chain disruptions.
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  Drive sustainability and digital transformation initiatives across operational functions.

Operational Performance & Cost Management

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  Own and manage the full operational cost structure, including productivity and cost optimization initiatives.
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  Drive productivity improvement programs and operational efficiency projects.
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  Lead the execution of innovation, renovation, and productivity pipelines.
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  Ensure operational excellence across manufacturing, supply chain, logistics, and customer operations.
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  Monitor and improve operational KPIs related to service delivery, cost, productivity, waste reduction, and efficiency.
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  Strengthen operational planning processes to improve forecast accuracy and business responsiveness.

Supply Chain, Manufacturing & Customer Operations

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  Lead end-to-end supply chain operations, including procurement, manufacturing, warehousing, transportation, and distribution.
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  Ensure optimal service levels that support topline business growth.
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  Oversee manufacturing operations and plant performance to ensure operational reliability and efficiency.
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  Adapt and optimize route-to-market strategies in response to changing business and economic environments.
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  Enhance customer collaboration processes and improve service delivery standards.
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  Manage relationships with key suppliers, co-manufacturers, logistics partners, and major customers.

Process Management & Continuous Improvement

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  Own and lead key operational processes including productivity management, innovation execution, and operational planning.
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  Ensure local operational processes are properly documented, standardized, and continuously improved.
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  Participate actively in cross-functional business processes including strategy execution, performance management, and value creation initiatives.
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  Promote a culture of continuous improvement and operational excellence.
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  Champion operational automation and digital process optimization initiatives.

Leadership & Team Development

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  Lead and develop high-performing operational teams across multiple functions and locations.
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  Build a strong culture of accountability, collaboration, innovation, and performance.
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  Coordinate effectively with Quality, Finance, Commercial, and Research & Innovation teams.
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  Lead operational people initiatives linked to organizational transformation projects.
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  Coach, mentor, and develop talent to build strong succession pipelines.
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  Foster employee engagement and support diversity and inclusion initiatives.

Requirements