Job Description

No Relocation Assistance Offered
Job Number #173719 - Warsaw, Mazovia, Poland

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Responsibilities:

Manage the Order to Invoice process within CP Best Practice standards ( “Essentials”) and collaborate with local CDTs on effectively supporting order to invoice fulfillment.

Responsible for total customer service management for assigned customer accounts: manages, and performs when necessary, all aspects of the order to invoice cycle while cultivating effective relationships with both customers and CP colleagues. Accountable for successful order management and monitoring all aspects of the customer service process to assure on time deliveries to Customers.

• Create manual orders (non-revenue or revenue) by request and by exception

• Manage order creation issues and order acknowledgement

• Order Validation, Order maintenance and Delivery Creation

• Utilize TMS to consolidate orders / deliveries into optimized shipments (where applicable)

• Cooperate with Logistics (either of CP internal or 3PL) so orders / deliveries can be consolidated into optimized shipments (where applicable)

• Follow up on Delivery exceptions, including refusals avoidance and returns order creation (after approved request)

• Issue invoice follow up

• Develop effective customer communications and relations to facilitate effective order to invoice fulfillment, including:

• New item launches

• SKU transitions/substitutions

• Prolonged stock issues

• Investigate and resolve order management and delivery issues.

Qualifications:

• An University Degree

• 1-2 years of relevant experience in customer service area

• Fluent in English and Romanian is a must

• Practical knowledge of MS Office skills

• Autonomous, results oriented, promoting team-work, problem solving

• Analytical skills

• Excellent communication and interpersonal skills

• SAP experience is an advantage

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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