Job Description

Delivery Manager – Optimisation

£52,000 - £58,000 plus private healthcare, pension with up to 10% employer contributions and more great benefits (Work Level 5)

Manchester city centre - in this role you’ll work in a hybrid way splitting your time between home and the office two days per week (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy).

We’re looking for a Delivery Manager to join the Optimisation team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.

Why this role matters

As a Delivery Manager, you'll help identify and lead improvement initiatives that make our processes simpler, smarter and more effective, helping teams deliver even better outcomes for colleagues, members and customers. Working with people from across the business, you'll identify opportunities to improve the way we work, lead meaningful change, and make sure improvements deliver lasting value. If you enjoy solving complex problems, influencing stakeholders, and bringing people together to make things happen, you'll have the chance to make a real impact in a role where your ideas and expertise will help drive continuous improvement across CBS.

What you’ll do

• Lead improvement projects from start to finish, making sure they’re delivered on time, within budget, and make a real difference
• Work closely with teams to understand what’s working, what’s not, and how we can do things better
• Help people make good decisions by setting up clear ways to track progress and manage changes
• Keep everyone in the loop with honest updates – including any challenges, costs, or benefits
• Build strong relationships across the business and becoming a go-to person for advice and support
• Help us stay consistent in how we work and share good ideas across teams
• Encourage a positive, inclusive culture where people feel supported and respected

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• An understanding of change delivery and how to make change successful
• Experience using Lean Six Sigma and other continuous improvement approaches
• A track record of identifying opportunities to improve processes and ways of working
• Strong relationship-building and stakeholder management skills
• The ability to identify risks and issues early and take action to address them
• Confidence in making decisions and prioritising competing demands
• Strong problem-solving skills, with the ability to negotiate practical solutions
• A collaborative approach, bringing people together to achieve shared goals

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Private healthcare
• Access to a subsidised onsite gym (at our Manchester HQ)
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.

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