Job Description

No Relocation Assistance Offered

Job Number #176438 - Del.Miguel Hidalgo, Mexico City, Mexico

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Role Summary:

As a Coding & Collections Analyst within our Shared Services Organization, you will play a critical role in optimizing the Order-to-Cash (OTC) process by actively managing customer portfolios and driving payment collections on past-due accounts. Reporting to the Credit to Cash Team Lead, this position is responsible for overseeing regional customer statement generation, assessing aging accounts, and resolving complex billing inquiries. In this role, you will partner closely with local sales teams and cross-functional departments to minimize financial risk, maintain healthy customer relationships, and ensure predictable cash flow across assigned group accounts.

Responsibilities:

• Portfolio & Collections Ownership: Proactively monitor customer account performance, balance aging accounts, and manage collection efforts for past-due balances, including extended payment terms (>100 days) and high-complexity group accounts; execute necessary account actions such as payment holds or account blocking.
• Customer Engagement & First-Contact Resolution: Serve as a key point of contact for customer inquiries, providing guidance and resolving payment or charge disputes to achieve first-contact resolution while documenting all customer interactions and payment commitments.
• Statement Generation & Reporting: Lead end-to-end regional customer statement processes—generating, verifying, and distributing periodic account statements—while delivering accurate monthly performance reports and acting as an operational backup for statement fulfillment.
• Cross-Functional Collaboration & Escalations: Partner with local sales staff, customer service, and internal back-office teams to escalate collection issues, set up updated payment terms, and resolve operational bottlenecks across shared mailboxes.
• Financial Analysis & Credit Management: Analyze customer account inquiries and disputed charges, assess aging credit balances, and perform customer refund evaluations to ensure ledger accuracy and compliance.

Required Qualifications:

• Education: Bachelor’s Degree in Business Administration, Accounting, Finance, Economics, or a related field.
• Work Experience: 1+ years of experience in collections, Order-to-Cash (OTC), billing, or customer service environment.
• Technical Knowledge: Foundational knowledge of Order-to-Cash (OTC) processes, customer payment applications, and standard accounting principles
• Lenguajes: Advanced english level.

Preferred Qualifications:

• Experience managing high-complexity corporate accounts, group portfolios, or extended payment terms in an enterprise or Shared Services environment.
• Strong problem-solving, communication, and conflict-resolution skills with a focus on achieving first-contact resolution.
• Proven ability to execute back-office workflows independently, prioritize tasks in a fast-paced setting, and demonstrate proactive initiative within a collaborative team structure
• Proficiency with Enterprise Resource Planning (ERP) systems (e.g., SAP) and shared mailbox management tools.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

#LI-Hybrid