Job Description

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title: Collections Inbound Specialist

• The role is responsible for the timely and efficient resolution and facilitation of collection related requests, queries, and complaints made by internal and external clients received via phone. The role is also in charge of attaining set targets and productivity standards collectively with other team members and compliance with policies and procedures.

Specific Duties & Responsibilities

• Bachelor’s degree holder; preferably graduate of business course
• At least 1 year of collections experience; preferably working from Inbound, Hardcore Unit from credit card company, bank or collection agencies
• Proficient in the following Microsoft applications: Word, Excel and PowerPoint
• Working knowledge of collection systems and policies/procedures is an advantage
• Experience in handling inbound and customer service calls

Qualifications:

• Bachelor’s degree holder; preferably graduate of a business course
• Experience in banking or credit card collections is an advantage
• Good oral and written communication
• Proficient in MS Word, Excel, PowerPoint
• Willing to work overtime (including weekends/holidays)
• Willing to work on shifting schedules
• Willing to work onsite 100%

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division

Location:Pasay City