External Job Description
Be #InGoodHands with Metrobank!
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.
With Metrobank, a meaningful life is within your reach!
Position Title: Collections Associate
The Collections Associate perform collection activities for overlimit and front end (1-29 days) past due accounts. He/She is also responsible for the achievements of the set targets, meeting the set standards collectively with other team members and compliance with policies and procedures.
Duties and Responsibilities:
Keep balances within approved credit limit and control delinquency of assigned group of accounts within set standards
Conduct telephone calls to follow up payment from overlimit or delinquent cardholders.
Obtain additional contact information from other mediums (MBTC & its subsidiaries, directories, etc.)
Minimize Risk and Credit Losses
Detect and block possible fraud at an early stage to prevent further usage and report the case to the immediate supervisor.
Block overlimit or delinquent accounts to prevent further exposure.
Address various customer issues
Receive requests for change of billing addresses and other contact information from cardholders and forard to Collections Back Office for maintenance
Refer complaints on uposted/misposted payments, mispoted transactions, non/late receipt of statements of account, unsuccessful debit arangements, reversal of fees and charges, disputed transactions to responsible unit/department for appropriate action.
Evaluate and recommend approval/disapproval of requests for waiver of charges
Perform other function that may be assigned from time to time
Qualifications:
Bachelor’s Degree Holder
Experience in bank or credit card collections is an advantage
Good oral & written and communication skills.
Proficient in the following Microsoft applications: Word, Excel and PowerPoint.
Must be detail-oriented with superior follow through capabilities.
Strong inter-personal skills as the job holder will be dealing with various internal and external customers.
Willing to work overtime on weekdays, weekends, and/or holidays. (if necessary)
Other Details:
Rank: Rank and File
Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division
Location: Pasay City
