Posting number: RAA-CBI-11191 08/2026
Department: Department of Public Safety
Division: Colorado Bureau of Investigation
Job classification: Administrative Assistant II
Posting type: Open
Categories: Administrative Assistant, Public Safety, Office and Administrative Support
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.
The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
At CDPS we nurture a centric culture driven by our commitment of creating a safer Colorado, an inclusive workplace where everyone can be their own authentic self. We model a culture of collaboration, support and growth to our employees. Our culture has public service focus, and we strive to provide innovative solutions and services to our fellow Coloradans!
Classification and Salary:
ADMINISTRATIVE ASSISTANT II
Anticipated Hiring Range: $19.35 - $22.00/hour
Full Salary Range: $19.35 - $27.10/hour
About the Work Unit
The Biometric Identification and Records Unit (BIRU) of the Colorado Bureau of Investigation (CBI) supports law enforcement agencies as well as the public. It is the responsibility of this unit to maintain and update all information stored in the Multi Biometric Identification System (MBIS), used in the identification of fingerprints, and the Colorado Crime Information Center (CCIC), which houses all fingerprint based Colorado criminal history record information (CHRI) records. Colorado is an open records state and this information is available to the public.
Work Environment
About the Job
To provide administrative office support for BIRU activities and to ensure the efficient operation of the Data Integrity Specialist (DIS) team. This position will provide assistance and information to the general public and numerous other agencies as appropriate. This includes managing and processing documents generated by DIS, incoming documents and information from other law enforcement agencies and additional admin support to other section managers.
Key Responsibilities
General Administrative Support
Interprets and explains basic operational procedures and rules to the public and other department members. Transacts confidential matters including correspondence of seals, criminal history requests, and dispositions.
Monitors administrative documents ensuring uniformity and timely compliance to include handling all new incoming seals, criminal history requests, and dispositions .
Reviews and identifies discrepancies, gathers and organizes information for management and leadership.
Monitors DIS standard operating procedures.
Extracts and reviews relevant information from CCIC, NCIC, SDDS, ICHC, and MAS to effectively support customers.
Answers and routes calls and emails for DIS.
Handles incoming mail and delivers them to the appropriate unit for processing.
Logs incoming Seal orders accurately into the seals log.
Monitors and responds to team emails daily.
Processes and manages incoming mail.
Provides telephone assistance and customer support.
Front Desk Duties
Maintains the front desk of the 690 Kipling building, dealing with phone calls received and directing the calls to the various Division sections.
Assists customers seeking different services such as ID records challenges, seals, coordinating fingerprinting being done for various reasons.
Note, to be considered for this position, you must meet the following option for consideration.
Education and Experience, Knowledge, Skills
Two (2) years of experience providing administrative, clerical, reception, or customer service support in a professional office environment, including direct interaction with internal or external customers.
OR
A combination of related education and experience providing administrative, clerical, reception, or customer service support in a professional office environment, including direct interaction with internal or external customers equal to two (2) yearsIf education is substituted for work experience, an unofficial transcript of the relevant education must be provided with your application.
PREFERRED QUALIFICATIONS
Experience working a government, public safety, law enforcement, or similarly regulated environment.
Experience providing front-desk, reception, or customer service support in a professional office environment.
Experience greeting visitors, answering and directing phone calls, and responding to routine inquiries.
Experience maintaining records, processing documents, and performing accurate data entry.
Experience using Microsoft Office Suite, Google Workspace or other standard office technology.
REQUIRED COMPETENCIES
CONDITIONS OF EMPLOYMENT
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb A standard appeal form is available at: www.colorado.gov/spb If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.
The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
Colorado Department of Public Safety is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our Human Resources department at cdps_hr@state.co.us.
Supplemental Question: Effective responses to Supplemental Questions will directly relate to your professional experience, career accomplishments, and views about organizational values and approaches, and how they relate specifically to this position and requirements as you understand them. Answers generated by AI-tools will typically be unresponsive.
Transcripts: An unofficial copy of transcripts must be submitted at the time of application should education be used as qualification. Transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may prevent your application from moving forward in the selection process.
Military Veterans: If you are a military veteran you must submit a copy of your DD-214, Member 4 Copy, and VA disability letter if available/applicable at the time of application so we can determine if you are eligible for veteran's preference points. Military personnel who are stationed outside of Colorado may be eligible for this position by submitting the completed DD-2058 "State of Legal Residence" form.
Serve the needs of the State of Colorado through a number of subdivisions. The Colorado Judicial, Legislative, and Executive branches form the government for the State of Colorado. "A Career should be about believing in what you do and making a positive impact on your community. That is a career that makes you proud; that is a career with distinction."- Mary Mullarkey, Chief Justice of the Colorado Supreme Court.
