Job Description

Job Title: CBD Sr. Assistant – Coupang Beauty (B&W)

Function: Customer Development (E-commerce)

Department: Beauty & Wellbeing (B&W)

Location: Seoul, South Korea

Job Purpose

The CBD Sr. Assistant supports the growth of the Coupang Beauty (B&W) business by executing sales plans, managing day-to-day account operations, and contributing to the delivery of GMV, profitability, and market share targets within the e-commerce channel.

This role works closely with the CBD Manager to ensure effective execution of commercial strategies, while building strong collaboration with Coupang stakeholders and internal cross-functional teams.

Key Responsibilities

1. Sales & Business Execution

• Support the execution of sales plans for the Coupang Beauty business (1P/3P as applicable)
• Assist in sales forecasting and demand planning activities
• Monitor daily and weekly sales performance, identifying risks and opportunities
• Support promotion planning, campaign execution, and deal optimization

2. Account Management

• Maintain effective operational communication with Coupang buying and MD teams
• Ensure accurate and timely management of product listings, pricing, and content
• Support new product launches (NPD) and online assortment expansion
• Assist in resolving operational issues (e.g., stock availability, logistics, vendor setup)

3. Financial & Performance Management

• Track key sales KPIs (GMV, NSV, margin, PPM, etc.) and provide regular updates
• Support budget management, including trade spend, promotions, and ROI tracking
• Assist in preparing business reports and performance dashboards

4. Market & Category Insights

• Monitor marketplace trends, competitor activities, and pricing dynamics
• Provide insights to improve category performance and conversion rates
• Support analysis of key growth drivers (traffic, conversion rate, basket size, etc.)

5. Cross-functional Collaboration

• Collaborate closely with Supply Chain, Marketing, Finance, and RGM teams
• Support alignment on stock availability, campaign readiness, and pricing strategies
• Ensure smooth execution of integrated business plans

Qualifications & Experience

Essential:

• 2–5 years of experience in e-commerce, key account management, or sales (FMCG preferred)
• Strong analytical skills with proficiency in Excel and data management
• Excellent communication and stakeholder management skills
• Fluent in Korean; working proficiency in English

Preferred:

• Experience managing Coupang or other major e-commerce platforms
• Understanding of key online business metrics (e.g., GMV, ROAS, conversion rates)
• Experience in Beauty or Personal Care categories is an advantage

Key Competencies

• Data-driven mindset with strong attention to detail
• Strong execution and ownership
• Agile and quick learner in a fast-paced e-commerce environment
• Collaborative and proactive problem-solving approach

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.