Job Description

Details of the Division and Team:

Responsible for being the first point of contact for our external clients from inception to account closure. The purpose of the client services function is to enhance the client’s experience with Deutsche Bank through supporting any queries, building a strong relationship with our clients and broadcasting client related information to the bank’s various departments.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Hybrid working arrangement
• 25 days of annual paid leave, plus public holiday
• A culture of continuous learning to aid progression

Your key responsibilities:

a) Client Relationship Management

• Managing phone/group inboxes and ensuring client queries are attended in a timely fashion.
• Conducting system walkthroughs for clients.

b) Control

• Ensure that all reconciliation breaks and trade exceptions are being attended to promptly.
• Ensure team members globally are providing the appropriate service level to client as well as follow the proper control guideline.

c) Trade event management

• Trade Capture (exotic options), unwinds, novations and NPV.
• Provide support to New York/London clients trading during Asia time zone.
• Work closely with client, counterparty bank and offshore team to ensure mismatches on trade give-ups are rectified.

d) Billing

• Follow up closely with client to ensure fees are being paid in a timely manner.

This role has significant interaction with internal teams globally (Collateral, Credit, IT, Legal, Onboarding, Options, Product, Rates PB, Sales, Settlements, Valuations, etc) and external clients round the globe. It is expected of the candidate to build strong working relationships internally and externally, to service and manage clients professionally. It will also be important for the candidate to engage Rates PB and OTC Clearing teams for cross-product clients and FX Clearing team in London to support FX Clearing clients during Asia time zone.

Your skills and experience:

• Minimum 4 years of experience in a Middle Office Operations role in financial services sector
• Minimum 4 years of experience in client servicing and trade lifecycle management
• Proven experience on FX or Fixed Income
• Minimum a bachelor’s degree
• Team player with communication and inter-personal skills
• Proven organizational/project management skills; ability to identify and prioritize multiple tasks
• Ability to work to tight deadlines in a fast-paced environment
• Proactive and results driven approach to ensure completion of all tasks and ultimately improvement of our clients’ DB experience
• Need to be able to articulate an understanding of FX products and the front to back process flows of relevant products
• Proven negotiation skills and the ability to manage individual clients’ expectations
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.