Job Description

Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.

Catering Support & Relief Receptionist

Department: General Office / Human Resources

Reports To: Office Administrator

Location: Austin

FLSA Status: Non-Exempt

Jackson Walker, the largest law firm in Texas, has an exciting full-time employment opportunity for a Catering Support & Relief Receptionist in our Austin office. The Catering Support and Relief Receptionist supports the daily operations of the Firm by coordinating catering services for internal and external meetings and providing relief reception coverage. This role serves as a primary point of contact for catering logistics, vendor coordination, and event support while ensuring exceptional customer service to attorneys, clients, and business professionals.

The position also provides reception support by greeting visitors, managing incoming calls, coordinating deliveries, and supporting office operations in accordance with Firm policies and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Catering Coordination

• Coordinate catering services for meetings, training sessions, receptions, client events, and special functions.
• Partner with attorneys, executives, and administrative staff to determine event requirements and dietary accommodations.
• Source, coordinate, and maintain relationships with approved catering vendors.
• Place, monitor, and track catering orders to ensure timely delivery and proper setup.
• Maintain catering schedules and proactively manage timing and logistical requirements.
• Track catering expenses and assist with invoice processing and budget monitoring.
• Respond to last-minute requests and changes while maintaining service standards.
• Ensure compliance with food safety and hygiene requirements.
• Serve as a point of contact for catering-related inquiries and support.

Reception & Visitor Services

• Provide relief reception coverage during breaks, lunch periods, absences, and other scheduled coverage needs.
• Answer, screen, and direct incoming calls using a multi-line phone system.
• Welcome and assist clients, visitors, vendors, and guests.
• Coordinate visitor access and routing in accordance with Firm procedures.
• Receive, document, and distribute deliveries and packages.
• Maintain records of incoming and outgoing deliveries.
• Issue parking validations and maintain related logs.
• Direct visitors to conference rooms and meeting locations.
• Maintain a professional and organized reception and lobby area.

Administrative & Operational Support

• Assist with office support activities and special projects as assigned.
• Maintain confidentiality of client and Firm information.
• Support general office operations and customer service initiatives.

QUALIFICATIONS:

• High school diploma or GED required.
• Minimum of 1 year of customer service, hospitality, reception, administrative support, or related experience required.
• Experience coordinating catering, hospitality services, or events preferred.
• Strong interpersonal and customer service skills.
• Excellent verbal communication skills and professional telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and work effectively under time constraints.
• Basic proficiency in Microsoft Office Suite and email systems.
• Ability to work independently with minimal supervision.
• Ability to maintain confidentiality and exercise discretion.

Working Conditions:

This position operates in a professional office environment with standard office equipment. Regular full-time attendance is required. Occasional overtime may be necessary to support business needs and Firm events.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

If you require a reasonable accommodation to complete the application or interview process, please contact us at BusinessProfessionalRecruiting@jw.com