Job Description

Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.

Catering Support / Relief Receptionist

FLSA Status: Non-Exempt

Department: General Office / Human Resources

Reports To: Office Administrator

Jackson Walker, the largest law firm in Texas, has an exciting full-time employment opportunity for a Catering Support / Relief Receptionist in our Dallas office. This role manages catering needs for Jackson Walker’s Dallas and Fort Worth offices, liaises with attorneys and staff to ensure dietary and other food-related needs are met, and helps maintain vendor relationships and order tracking. Additionally, the Catering Support / Relief Receptionist provides backup reception coverage, greeting guests, answering phones, and supporting general office operations according to established policies and procedures. This role maintains contact with the Firm’s attorneys and business professionals and observes confidentiality of all client and Firm matters.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Specific duties of this position include, but are not limited to:

Catering Support:

• Coordinate all aspects of catering for internal and external meetings, including breakfast, lunch, receptions, and special events.
• Partner with attorneys, executives, and administrative staff to understand event requirements, dietary preferences, and provide tailored catering solutions.
• Source and manage relationships with preferred catering vendors; confirm delivery logistics and ensure compliance with dietary restrictions, preferences, and service standards.
• Place and track catering orders, ensuring timely delivery, accurate setup, and professional presentation.
• Maintain a catering calendar and proactively manage scheduling conflicts and lead times.
• Track catering expenses and assist with budget management and invoice in accordance with Firm policies.
• Respond to last-minute requests and changes with professionalism and efficiency.
• Ensure all food safety and hygiene standards are met.
• Provide exceptional customer service and act as a point of contact for catering-related inquiries.

Relief Receptionist:

• Responsible for covering the reception desk during the lead receptionist’s morning and afternoon break, lunch hour, shift is from 9:30 am to 6:00 pm.
• Receives and records oral information from telephone callers or in person, and then communicates it to attorneys and business professionals. Operates a multi-line telephone console in order to relay incoming, outgoing and intra-systems calls.
• Directs telephone calls to appropriate attorneys and business professionals.
• Meets and greets clients and visitors to the law office and ensures proper clearance and routing of such parties in accordance with Firm policies; notifies supervisor of difficult situations.
• Receives and records deliveries to the Firm and/or individuals in the Firm and routes them accordingly to the proper recipient.
• Disperses parking validations and maintains a record of same.
• Maintains record of outgoing deliveries.
• Directs visitors and calls to conference rooms as listed on provided schedule.
• Maintains neatness of lobby and reception area.

• Other duties as assigned by the employer.

QUALIFICATIONS:

• Ability to read and write at a level normally acquired through the completion of high school in order to process informational messages.
• Ability to use electronic mail and basic computer functions at a level normally acquired through completion of one to three months course work in touch typing.
• Interpersonal skills necessary in order to communicate by telephone and in person with visitors, caterers, attorneys and business professionals to provide information with ordinary courtesy and tact.
• Work occasionally requires a high level of mental effort and strain when answering a high volume of telephone calls, receiving last minute catering requests, and performing essential duties.
• Ability to handle telephone calls and visitors, lift small delivery packages, operate telephone equipment and record messages.
• Ability to organize and prioritize numerous tasks and complete them under time constraints.
• Employee must perform all duties with minimal supervision.

Education:

• High school or GED required.

Experience:

• Approximately 1-2 years of on-the-job experience is necessary in order to gain an understanding of the law office and departmental policies and procedures and learn to operate the telephone console system.

Working Conditions:

• Normal office environment with little exposure to excessive noise and temperature.
• Due to the time-sensitive nature of the work and the limited availability of replacement personnel, regular full-time attendance, including being available to work unscheduled overtime hours, is an essential function of the position.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

If you require a reasonable accommodation to complete the application or interview process, please contact us at BusinessProfessionalRecruiting@jw.com