Job Description

• Support the Catering Services Manager and fellow Catering Supervisors.
• Team member supervision.
• Functions and Events supervision.
• Guidance and training support to team members on customer service, operational procedures/processes and kitchen (FOH).
• Ensuring that our members, guests, and team members receive excellent service by displaying a friendly and welcoming attitude.
• Monitor the cleanliness of the floor and ensure health and safety standards are being met.
• Displaying excellent conflict management skills, with the ability to diffuse and resolve customer complaints.
• Assist with monitoring stock levels of supplies and materials, including linen, cleaning supplies, cakes and other items that may be required.
• Assist in budgeting and cost control in terms of ensuring our people resources are used efficiently and the rosters operate within budget and service standards.
• Maintaining consistently high standards of professional conduct, ethics, and work performance across all aspects of your role.
• Assist with the coordination of events and conferences, such as birthdays and weddings, along with ensuring correct function room set-up and pack down in line with function event sheets.
• Performing any other duties as required by the Management team.
• About You
• At least 3 years’ experience as a Supervisor within a Registered Club (highly desirable) or focused Catering operation.
• Certificate IV in Hospitality/Leadership or similar (desirable).
• First Aid and CPR Certifications (or the willingness to obtain).
• Extensive operational and supervisory experience in Catering and functions/events.
• The ability to provide/submit detailed reports as required.
• The ability to develop strong working relationships, whilst at times being a great negotiator.
• You will need to be available preferably 7 days of the week, including ALL public holidays due to the rotation of the roster and business requirements.
• Flexibility to work varied hours, including weekends and holidays as required.
• RSA - NSW Competency Card is required prior to commencement.
• RCG - NSW Competency Card is required prior to commencement.
• A strong work ethic! You are dependable and trustworthy, and committed to your role.
• Excellent personal presentation standards and grooming, along with an elevated level of self-motivation.
• An excellent motivator, with a hands-on approach, ensuring that you will always lead by example.
• The drive to succeed whilst driving our team members to succeed.
• Demonstrate a strong work ethic and thrive on working as part of a team, in a demanding environment.
• Display a calm disposition working under pressure and you have a passion for Hospitality.
• An excellent communicator; organised and have perfected the art of time management.
• You are someone that can hold a difficult conversation with team members, and provide reports to HR.
• What else do you need to know and what do we provide you with?
• Free uniforms are provided.
• Free onsite carparking.
• Free soft drinks on shift and coffee (yep; authentic barista coffee) and tea station.
• 50% off meals whilst on shift.
• Free Employee Assistance Program for you and your family.
• Amazing Reward and Recognition Program.
• Free annual flu vaccinations.
• Work with an amazing team.
• A current driver’s licence and your own reliable vehicle as a mode of transport to and from work, would be best suited for this role.
• Willingness to complete a National Criminal History Record (Police) Check and an AML Check (Ettalong Diggers will pay for this).
• What’s next?
• If this sounds like the most amazing opportunity for you, please provide a Covering Letter and your up-to-date Resume. Shortlisting and interviewing will commence as soon as applications are received. So, APPLY today – we look forward to receiving your application.
• Ettalong Diggers reserves the right to close the Job Ad at any time.
• Please understand that only shortlisted applicants will be contacted.
• We kindly request that NO recruitment or employment agencies contact Ettalong Diggers in relation to this role or send through any unsolicited applications.