Job Description

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:Catering Server

DEPARTMENT:Banquet, Internal Banquet, WSOP

GRADE/FLSA STATUS:H4 - Non-Exempt

BADGE TYPE/COLOR:Work Permit - Peach

REPORTS TO:Supervisor, Banquet Services

SUPERVISES:N/A

Provide excellent, friendly world-class service to guests in a high volume, fast paced catering facility.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish and Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

• Greet guests

• Responsible for setup and breakdown of event as required meeting all department standards Provide s a great experience for every guest through courteous interaction

• Server is responsible for the complete knowledge of the menu requested on the Banquet Event Order (BEO)

• Deliver food and beverage to guests as per the BEO and instructions from the Beverage/Catering Services Supervisor

• Return to tables regularly to ensure satisfaction

• Server must be able to handle trays of dishes, clear tables, and manipulate tray-jacks

• Responsible for cleaning and stocking areas

• Build relationships with customers

• Abide by appearance standards

• Demonstrate high levels of top box service skills on a consistent basis

• Delight our guests with outstanding service

• Take drink orders, communicates with bartender, and presents drinks to guests

• Handle money according to procedure

• Monitor guest consumption of alcohol and intervenes as needed according to guidelines

• Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board

• Exhibit sound decision-making

• Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions

• Maintain compliance with local fire and health regulations, and maintains knowledge of emergency procedures enabling the issuance of instructions to employees and guests if necessary

• Other duties as required to deliver excellent service to internal and external customers

• Adhere to regulatory, departmental and company policies in an ethical manner

MINIMUM QUALIFICATIONS:

• High school diploma or GED required

• Six months prior food service experience preferred

• CARE certified

• Must demonstrate the following essential knowledge and skills:

• Legible handwriting

• Beverage and food service knowledge

• Ability to carry food and beverages safely and professionally

• Must be familiar with tray service

• Ability to add, subtract, multiply, or divide quickly and correctly

• Excellent customer service and communication skills required

• Must be able to complete cash and charge transactions

• Willing to learn and be adaptable

• Attention to detail/observant

• Documented teamwork behaviors and great attitude

• Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:

• Must be able to carry and balance loaded food service tray

• Must be able to attend to multiple priorities simultaneously

• Must be able to be on feet for 8 hour shift

• Must be able to stoop, bend, reach, kneel, twist and grasp items

• Must be able to respond to visual aural cues

• Must be able to lift and carry up to 25 pounds constantly

• Must be able to possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.)

• Must be able to kneel, bend, stoop and twist when serving food and beverages

• Must be able to lift25 lbs

• Must be able to read, write, speak and understand English

• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air qualityincluding second hand smoke

• Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 3.17.25