Job Description

Legit. Texas. Barbecue.

The world’s largest barbecue concept was founded in 1941 by World War I Veteran, Travis Dickey. It is now run by his grandson Roland Dickey, Jr and Roland’s wife, Laura Dickey. For the past 85 years, Dickey’s Barbecue Pit has served millions of guests Legit. Texas. Barbecue™ alongside their iconic Big Yellow Cup. The Dallas-based, family-founded barbecue franchise serves slow-smoked meats and home-style sides with 'No B.S. (Bad Stuff)' included for dine-in, drive-thru (select locations) and pick-up. We offer a workplace where employees are given meaningful growth opportunities and rewarded for their loyalty and contributions.

Dickey’s is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, pregnancy, or any other characteristic protected by law. Our policy of equal employment opportunity applies to all aspects of employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. We are committed to fostering a fair and merit-based workplace.

Responsibilities include, but are not limited to, the following:

• Assist potential customers who call the Catering Hotline; make recommendations that are within customer’s budget while increasing sales.
• Exhibit proficiency in Dickey’s menu choices and catering styles.
• Communicate offerings to customers in a consultative manner and close sales.
• Follow through with all catering sales and leads.
• Call, Quote, and Email all leads within 24 hours of submission of inquiry date.
• Update dashboard with updated statuses.
• Follow up with guest on quotes.
• Follow up with franchise owner regarding orders confirming readiness.
• Report daily/weekly sale/lead generation updates.
• Call and/or email all follow ups.

Prerequisites:

• Ability and willingness to work rotating shifts that include some nights and weekends
• Exemplary phone persona
• High customer service skills
• High attention to detail