Job Description
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
- Assists the Director of Catering and/or Director of Sales and Marketing to ensure compliance with and completion of all daily operational procedures by the Catering Department.
- Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that Catering team is informed as well.
- Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services.
- Suggestively sell menus, which meet the clients’ needs and maximize revenues.
- Welcome group contact upon arrival at function and ensure guest satisfaction.
- Contact clients after scheduled functions to ensure guest satisfaction and to solicit for re-booking.
- Actively solicit and book business following hotel standards.
- Attend designated meetings (BEO Meetings, Departmental Meetings, Staff Meeting), menu and wine tastings.
- Keep abreast of current market trends and research competitors.
- Project a professional image of the hotel.
- Coordinates and maintains effective relations with other departments in hotel to maintain excellent guest service and to promote programs.
Responsibilities
Responsible for development, solicitation, detailing and maintenance of accounts in assigned market segments. Required to meet or exceed budget goals and established quotas. Manage all aspects of booking meetings and catering functions to include proposals, contracts and detailing Banquet Event Orders.
Qualifications
- High school graduate or equivalent; college degree in hospitality management or business preferred.
- Minimum 1-year prior experience in Sales, Catering or Convention Services.
- Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
- Ability to speak effectively before groups of customers or employees of organization.
- Bilingual English / Spanish a plus.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Familiarity with Sales and Marketing tools.
- Knowledge of all styles of room set-ups, standard equipment involved and proper handling of the standard
- equipment.
- Knowledge of accommodating room capacities and organizing set-up requirements from information on Banquet
- Event Orders.
- Previous training in the hospitality industry, food service or the culinary fields.
- Knowledge of local activities and attractions appropriate for clientele.
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 7 0 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
