Job Description

Charlestowne Hotels offers: Commission package, Paid Time Off, 401k match program, Employee discount program, Insurance benefit package.

CATERING SALES MANAGER

CUSTOMER SERVICE FOCUS

You should champion this culture in every touchpoint of our business from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence.

• Plan, book, and coordinate for Sales & Catering groups
• Work in conjunction with DOS to meet and exceed monthly Sales & Catering goals and maximize revenues for the hotel through up-selling techniques
• Demonstrate professional, courteous, and ethical interpersonal interaction to build and maintain strong relationships and rapport with potential and active clients
• Communicate with clients to initiate, negotiate, and close contracts for rooms and catered functions
• Negotiation to include food & beverage prices, meeting room rental, function space, rooms, and hotel services
• Participate in site visits, tours, and plan meetings for upcoming groups and potential affiliate businesses as needed
• Ensure that event specifications are communicated following the meeting planner and attendee’s preferences through emails, phone calls, and in-person meetings
• Confirm events with the client and affected departments utilizing written sales contracts and create corresponding Banquet Event Orders, room diagrams, invoices, and folios
• Responsible for reviewing contracts and leading weekly BEO meetings with affected department heads to present group agendas and other details
• Coordinate client payments, input rooming lists and manage room inventory in RoomKey PMS
• Maintain and update Sales & Catering files, including post-event notes
• Execute event logistics for Sales & Catering groups
• Oversight of all banquet service operations to ensure that all service details are appropriately led, following the details of the contract and BEO, including adapting to last-minute requests according to hotel policy
• This position will directly be responsible for delegating tasks to the banquet captain and will be required to maintain effective communication and collaboration with the food and beverage personnel
• Acts as the onsite contact for groups and events
• Maintain all banquet equipment and facilities in an organized, clean, and safe environment
• Work with the F&B Director to maintain inventory for banquet supplies for events including furniture, linen, and A/V equipment under budgetary guidelines
• Communicate any areas of need, problems, and concerns from the guest to the DOS
• Work with banquet captain to ensure they have proper procedures prior to and following events including set up, break down, clean up, and return of equipment/supplies to proper areas or suppliers

Overall responsibilities

• Act as a liaison between Director of Sales and Food & Beverage departments
• Responsible for following instructions and performing work as assigned by immediate supervisors
• Provide a professional image at all times through appearance and adhering to proper dress code
• Follow company policies and procedures and is able to effectively communicate them to required team members
• Participate in networking events both on and off-site, this may include charity and community events as well
• As the position and skill sets evolve, other responsibilities may be incorporated and will be discussed in person prior to implementation

Further Minimum Requirements

• 3+ years hotel sales/catering experience
• Must be organized, meticulous, and task oriented, with the ability to effectively manage time, competing priorities, and workloads
• Excellent written/verbal communication and leadership skills
• Able to work independently, collaboratively, and lead a team of individuals
• Requires knowledge of sales techniques and selling, negotiating, and presentation skills
• Proficient in Microsoft Office/Google Drive, adaptable in technical learning of additional hotel operating and sales systems
• Must be willing to work days, nights, weekends, holidays to meet the demand of an upscale hotel environment
• Maintain confidentiality of proprietary information, protect the hotel and company assets