Job Description

Job Role

To generate catering and event business for the hotel through proactive sales, client relationship management and effective conversion of enquiries into confirmed business, while ensuring a seamless experience from enquiry to event completion.

Key Responsibilities

Catering & Event Sales

• Generate business for meetings, weddings, social events, corporate functions and MICE.
• Develop new catering and event accounts.
• Maintain relationships with event planners, corporates, wedding planners and local clients.
• Conduct site inspections and client presentations.
• Prepare proposals, packages and quotations.
• Negotiate commercial terms within approved guidelines.
• Follow up on enquiries and convert leads into confirmed business.
• Maintain an accurate pipeline of future business.

Event Coordination

• Understand client requirements and communicate them accurately to operational teams.
• Coordinate with Banquets, Kitchen, F&B, Front Office and other departments.
• Ensure BEOs and event requirements are communicated clearly.
• Follow up with clients before, during and after events.
• Support smooth execution of events.

Revenue & Commercial

• Work with the commercial team to maximise event revenue.
• Monitor competitor offerings and market trends.
• Identify opportunities for additional revenue through rooms, F&B and event services.
• Ensure business is secured at commercially appropriate rates.

Client Relationship Management

• Build long-term relationships with clients.
• Maintain regular contact with key accounts.
• Handle feedback and complaints professionally.
• Ensure prompt follow-up and service recovery.

Reporting

• Maintain accurate CRM and sales records.
• Prepare sales and event pipeline reports.
• Track enquiries, conversion, lost business and future opportunities.

What We Need From You

Education

• Degree/Diploma in Hotel Management, Business Administration, Sales & Marketing or related field.

Experience

• 3–5 years of hotel sales experience.
• Experience in catering, banquet, events, weddings, corporate or MICE sales preferred.

Technical Knowledge

• Catering and event sales.
• Proposal and quotation preparation.
• BEO and event coordination.
• CRM and sales reporting.
• Basic understanding of hotel pricing and revenue.

Personal Competencies

• Excellent communication and negotiation skills.
• Strong relationship-building ability.
• Confident presentation skills.
• Commercially driven and results-oriented.
• Strong follow-up and organisational skills.
• Customer-focused and proactive.

IHG True Hospitality

True Attitude – Builds genuine relationships and creates a welcoming experience for clients.

Confidence – Presents hotel offerings confidently and professionally.

Listening – Understands the client's event requirements and expectations.

Responsiveness – Provides timely follow-up and takes ownership from enquiry to event completion.

What You Can Expect From Us

• Competitive salary and benefits.
• IHG colleague room rates and hotel benefits.
• Learning and development opportunities.
• Career growth within IHG.
• Access to IHG training and development resources.
• Inclusive and supportive work environment.
• Focus on colleague wellbeing.

Our Commitment & myWellbeing

We are committed to creating a workplace where colleagues can belong, grow and make a difference. myWellbeing supports colleagues across health, lifestyle and workplace wellbeing.

Join Holiday Inn Express Goa Morjim and be part of our upcoming journey, creating memorable experiences for our guests and clients while building your career with IHG.