Job Description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The principal role of this position is to coordinate details of all social events booked by the Catering Sales Managers. To be the primary liaison between the customer and the hotel operations team in order to ensure client success

• Work with each client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow room set-up, group room blocks and VIP services etc.
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
• Report and communicate meeting event needs between the client and hotel.
• Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow-up on delivery.
• Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirement and hotel standards. Ensure deficiencies are corrected by appropriate personnel.
• Welcome group contact upon arrival at function and ensure guest satisfaction.
• Work in a timely manner to execute and distribute all Banquet Event Orders (BEO) as designed by sales.
• Conduct hotel and banquet facility tours and entertain clients in accordance with company and property policies.

Maintain client files and update information daily in accordance with established departmental policies and procedures. Review daily postings of charges to master accounts of clients and resolve any discrepancies or process any necessary adjustments. Review final bill prior to presenting to client.

Additional Job Information/Anticipated

Pay Range

$25.00 to $27.00 base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

• Complete post-conference reports of events for senior management and complete other reports as needed or requested.
• Handles all correspondence as it pertains to Social clients: Banquet event orders, ensure proper billing to guest folios and master account.
• Prepare and Distribute Social Event Resumes. Attend Weekly Resume Meeting.
• Ensures that all BEO’s and paperwork has been completed properly. Attend Daily BEO Meetings covering your events.
• Responsible for arranging all food & beverage details for functions assigned.
• Works with clients to prepare menus and floor plans and assists them in other needs as flowers, photographers, and entertainment.
• Coordinates the preparation, presentation, and service of food and beverage products of functions to ensure highest quality at all times
• Monitor the performance of the events through verifications and analysis of customer satisfaction systems.
• Coordinates functions and activities with other department heads as appropriate.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.