Job Description

Solicitation of new accounts; maintains and strengthens relationships with existing accounts.

ESSENTIAL JOB FUNCTIONS:

• Conduct site visits or call individual corporate clients by telephone to solicit annual, week day and weekend business.
• Book group catering events and meetings within the booking parameters, ensuring the sales progress seamlessly and accurately by following established processes and procedures
• Meet and greet clients, conduct property tours, and promote facilities and services. Answers client inquiries.
• Close sales by collecting client deposits and signed contacts. Confirm final billing and accuracy prior to processing final bill.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Develop client menus, write contracts and letters, as well as organize all other arrangements as they relate to social and corporate events.
• Supervise and attend the overall set up and implementation of events and meetings. Communicate with relevant departments to ensure proper servicing of accounts.
• Other duties as required.

SKILLS AND ABILITIES:

Extensive knowledge of Food and Beverage etiquette, guest relations and service standards. Strong interpersonal skills to assess client needs, negotiate pricing and provide overall guest satisfaction. Effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy. Presents a professional appearance and manner.

PERFORMANCE STANDARDS

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.