Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
At the DoubleTree By Hilton Hotel Manchester Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree By Hilton Hotel Manchester Downtown with Pyramid Hotel Group can mean for you!
What you will have an opportunity to do:
Wage $65K - $70K based on experience
Key Responsibilities
Sales & Client Relations:
*Respond to telephone, email, and walk-in inquiries regarding catering services and event bookings.
* Assist in selling catering services and converting inquiries into confirmed events.
* Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business.
* Stay informed about local organizations, corporate groups, and community events to identify potential catering opportunities.
*Event Planning & Coordination
* Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation.
* Coordinate event logistics with operational teams including: Banquets, Culinary (Executive Chef), Audio-Visual, Equipment rentals, Event vendors
* Ensure all event details are communicated clearly and executed according to client expectations.
Administrative & Operational Support:
*Maintain accurate and organized catering sales files and electronic documentation.
* Ensure all event information is properly recorded and stored within the property’s sales and catering system (Delphi or equivalent).
* Monitor event details to ensure compliance with resort policies and procedures.
*Revenue & Business Development
* Support revenue generation by recommending strategies to:
* Attract new market segments
* Increase average checks
* Enhance catering menus and offerings
* Provide feedback to the Director of Catering regarding potential profit improvement opportunities.
Guest Experience & Service Excellence:
*Maintain a high level of professionalism and service when interacting with guests and clients.
* Ensure events are executed to Saddlebrook’s standards of hospitality and service.
* Remain attentive, courteous, and helpful to guests at all times.
Safety & Compliance
* Follow all workplace safety standards.
* Report unsafe conditions or concerns to the Director of Catering immediately.
* Ensure compliance with resort policies and operational procedures.
Qualifications:
Education & Experience:
* High school diploma or equivalent required.
* College degree in Hospitality Management, Business, or related field preferred.
* 1–2 years of experience in hospitality, catering, events, or hotel operations required.
Skills & Competencies:
* Strong communication and interpersonal skills.
* Excellent organizational and multitasking abilities.
* Customer-service oriented with a hospitality mindset.
* Proficiency in Microsoft Office (Word, Excel, Outlook).
* Ability to learn and utilize sales and catering systems such as Delphi.
#IND400
What are we looking for?
Strong computer skill required
Previous sales experience required
Working and occasional Saturday or Sunday required
Compensation:
$65,000.00
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$70,000.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com
In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound!
What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.
There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.
