Job Description

Crescent Hotels & Resorts is seeking an experienced and energetic Catering Sales Manager for the dual-branded AC & Element Hotel Norterra. This Marriott multi-branded hotel is the combination of two powerful and distinct brands from the Marriott portfolio. The AC/Element Norterra Hotel by Marriott combines a 4-story, 182-room AC Hotel with a 95-room Element Hotel in the same building. Featuring superb access to more than 2.6 million square feet of walkable amenities, AC/Element Norterra Hotel is located on the northern edge of Phoenix within the Noterra’s 500-acre mixed-use campus.

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Excellent compensation package
• Operational incentive plan eligibility
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

• Book group events within the group booking parameters, ensuring that sales progress seamlessly and accurately by following established process and procedures. Markets include: Weddings and Social Events.
• Up-sell products and services, closing the best opportunities for the property based on market conditions and property needs.
• Meet and greet clients, conduct property tours, promote facilities and services, and answers client inquiries.
• Close sales by collecting client deposit and signed contract.
• Confirm final billing accuracy prior to and then process the final bill.
• Call individual corporate clients by telephone to solicit annual, weekday, and weekend business.
• Develop client menus, write contracts and letters, as well as organize all other arrangements as they relate to social events and weddings
• Document clearly and accurately all contract details into property system.
• Assist guest with needs for equipment rentals, AV/technology, decorating, room set ups, etc.
• Identify operational challenges associated with a group and determine how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Ensure site inspections/visits; verify that the business is turned over properly and in a timely fashion for quality service delivery.

REQUIRED SKILLS/ABILITIES:

• A minimum of 3 years of hotel catering sales experience with a proven track record of success is required.
• In-Market experience is required.
• Experience with Marriott systems is highly preferred.
• Experience in wedding planning or other relevant market selling preferred.
• Excellent leadership and communication skills.
• Must be willing and have the ability to work a varied schedule that may include nights, weekends and holidays.