Job Description

Level Management Job Location Laguna Beach, CA 92651 Salary Range $70,304.00 - $70,304.00 Salary/year

Handle and manage all aspects of catering and social Events. Create all contractual agreements

pertaining to guest events, room blocks, meeting space, food and beverage and special occasions. Effectively communicate to all hotel departments

the information necessary to successfully execute the group needs while maintaining good client relationships.

DUTIES AND RESPONSIBILITIES

· Maintain strong client relations and ensure that events and specifications are communicated and executed for a successful experience for the

client and all attendees. Participate in site visits and pre planning meetings.

· Produce and distribute resumes and communicate all changes in a timely manner.

· Review sales contracts as well as other important information id: room block, cut-off dates, concessions, and attrition clauses.

· Monitor and manage meeting space and room blocks.

· Monitor and enforce program deadlines as well as cut-off dates.

· Create and distribute BEO’s for events.

· Work with Banquet & Kitchen teams to ensure proper set up and BEO’s are updated and accurate.

· Check room blocks, special concessions, and work with reservations on all room assignments with the Reservations team. Verify all credit

information.

· Participate in Pre/Post cons, review bill with client.

· Ensure Food & Beverage minimums are met and properly charged at the end of social events.

· Work with Accounts Receivable to ensure deposits have been collected and bill reviews at the conclusion of the event.

· Assist Sales & Catering in servicing events as needed.

· Attend plate ups and assist the banquet team with set up as needed.

· Assist client with set up options and diagrams.

NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principal duties outlined

above.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Block space in Delphi

• Create detailed BEO’s and event resumes

• Participate in site inspections and menu tastings

• Communication of all event activities internally

Qualifications

Education and Licensing:

Minimum

Qualifications:

• High School or equivalent education required. Bachelor’s degree preferred.

• Minimum of 1-3 years in catering and/or event sales plus administrative assistance required. Current and previous hotel/resort experience preferred.

• Must be able to work in a fast-paced environment.

Knowledge, skills and abilities:

• Knowledge of event and group coordinating functions.

• Ability to verbally and effectively communicate with others.

• Strong interpersonal, verbal and written skills required.

• Strong organizational and time management skills required.

• Ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

• Computer knowledge and proficiency required, i.e. Microsoft Office, Excel, PowerPoint, Word and Outlook. Typing 50 words per minute.

• Experience with Delphi or Event Software and Opera PMS or Reservation system required.

• Ability to create BEO’s.

Skills and

Experience:

· Event and Catering Coordinating or Planning required. Previous experience in Hospitality, Luxury, or Boutique Resort preferred

Grooming:

• All employees must maintain a neat, clean and well-groomed appearance per The Ranch standards.

Competencies:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read and write the primary language(s) used in the workplace.

• Must have excellent verbal and written communications skills.

• Working knowledge of Excel and Word.

• Ability to solve problems and make rational decisions.

• Good cognitive skills are essential.

• Ability to work at a computer for 8 or more hours per day, while answering the phone and typing information.

• Good working knowledge of The Ranch, its services and facilities.

• Perform additional duties as necessary and assigned by management.

• Must be detail oriented and have exceptional customer service and social skills.

PHYSICAL DEMANDS:

• Work tasks are performed indoors and outdoors. Temperature generally is moderate and controlled by The Ranch environmental systems.

• Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required. Length of time of these tasks may vary.

• Position requires walking and touring of guests throughout the resort. Length of time of these tasks may vary from each situation.

• Packing of boxes (collateral) with occasional lifting up to 25lbs on a regular and continuing basis.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other team members.

• Multi-tasking involved integrating both Administrative and Event Coordinating.

• Ability to spend extended lengths of time viewing a computer screen.

• Requires manual dexterity to use and operate all necessary equipment.

• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.

Other:

Regular attendance is essential to the successful performance of this position. Irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the fluctuation in business levels in the hospitality industry, employees may be required to work varying schedules to reflect the business needs of The Ranch. In addition, attendance is required at all scheduled training sessions and meetings.

Upon employment, all employees are required to fully comply with company rules and regulations for the safe and effective operation of The Ranch’s facilities. Employees who violate The Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under their supervision.

Flexibility with working hours and on-call rotation.