Job Description

Ihre Aufgaben

The Catering Manager, based in the Operations Control Center (OCC), is responsible for organizing and coordinating all onboard catering requirements in close alignment with our customers, Sales, Operations, Crew, and external catering providers.

The role ensures that customer preferences, special requests, allergies, dietary requirements, and contractual arrangements are accurately captured, communicated, and delivered. The Catering Manager also provides the Flight Crew with all relevant catering information before each flight to support a smooth and premium onboard service.
In daily operations, the Catering Manager responds quickly to short-notice changes such as flight diversions, schedule changes, additional passengers, or amended customer requests, ensuring that catering arrangements are adapted accordingly.
The position also includes handling catering-related complaints, coordinating corrective actions, and supporting continuous improvement of service quality.
Through precise coordination, strong attention to detail, and solution-oriented communication, the Catering Manager contributes to a reliable and high-quality customer experience and supports LUMINAIR’s premium service standards.

Ihr Profil

You have strong organizational skills, a high level of service orientation, and a keen eye for detail. You are able to work calmly and efficiently under time pressure and can react quickly to operational changes.
You communicate clearly and professionally with customers, brokers, crews, internal departments, and external service providers. Experience in aviation, hospitality, catering, or premium customer service is an advantage. You are reliable, solution-oriented, and committed to delivering a consistently high-quality customer experience.

Warum wir?

At LUMINAIR, we recognize that satisfied team members are essential to delivering exceptional service to our clients and passengers. Our commitment is to foster a comfortable and fun working environment, which is why we offer

• A Dynamic Start-Up Environment Be part of an innovative and growing company where your ideas are valued and you can make a real impact.
• Personal Growth Opportunities We foster professional development, giving you room to grow, learn, and shape your career path.
• Performance-based Promotion Opportunities
• Competitive Salary & Holiday Allowance
• Desirable Benefits including airline staff travel, hotel discounts, WELLPASS and many more
• Attractive Workplace Enjoy a great team atmosphere and an attractive office location in the port of Hamburg, with stunning water views from the OCC

In addition, the whole founding team of LUMINAIR gained experience in an environment where an open ear = success. We vow to take feedback onboard, listen to good ideas and help your career to grow.