Job Description

Job Location New York Office - New York, NY 10003 Salary Range $70,000.00 - $75,000.00 Salary/year

Role: Catering Manager

Company: Luke’s Lobster

Location: New York, NY
Department: Restaurant (“Shack”) Operations
Reports To: Vice President of Restaurant Business Development

Luke’s Lobster is a renowned seafood brand and a leading national restaurant group with nearly 30 locations, with both fast-casual and full-service lobster roll restaurants. We also operate our own seafood processing facility in Saco, Maine, ensuring our 'Shacks' provide our guests the highest quality, best tasting seafood. Further, we produce branded seafood grocery products as part of our CPG business at grocery stores and other outlets around the country.

Luke’s is looking for a highly motivated individual to act as a Catering Manager for all of our shacks, with a specific focus on our New York market. This person should be a self starter, outgoing, organized, and not afraid to reach out to local businesses over the phone and in person to build our catering sales and relationships. The role will involve a combination of sales building initiatives and on the ground operations, which may include prepping, packing, and delivering catering orders.

Key Responsibilities

Area 1 - Sales Building

• Grow catering sales through cold calls and in person visits / menu drops
• Institute quarterly sales blitzes to drive excitement and engagement with our brand
• Weekly follow up calls to recent catering clients to ensure that we exceeded their expectations
• Weekly calls to past customers to keep them informed of new products and maintain strong relationships with our brand
• Seek out alternate sales channels, such as Doordash and EZCater marketplaces to continue to reach more clients and drive brand awareness.

Area 2 - Management / Organization of upcoming orders

• Work with clients to set up the best menus to fit their needs
• Communicate order needs / timing with General managers in the market to ensure enough product is prepped and available for orders, and timely execution / delivery of orders.
• When applicable, work with DoorDash and other delivery vendors to coordinate the pickup and delivery of orders.

Area 3 - Preparation and Delivery of orders

• When appropriate, produce orders on your own. This role will be hands on, and food preparation, cleanliness, and timely production of orders will be expected as needed.
• Deliver orders when possible to ensure that the product is set up perfectly and to build relationships with clients. Delivering orders will allow you more time to interact with our clients and to foster future business.

What Success Looks Like in This Role

• This role will be a mix of sales driving initiatives and on the ground operational execution. The ideal candidate will be excited to take ownership of and be successful in both of these areas. You will act as a business owner, growing sales through attainment of new clients, and building repeat business through exceptional service and fostering current relationships, as well as ensuring perfect execution of product preparation, delivery, and presentation. The ideal candidate will be self-motivated, a go-getter, and a perfectionist. Balancing priorities will also be essential for the success of this role and the catering department.

Qualifications

• Live in Manhattan or can commute to Manhattan 5 days per week.
• 2-5 years of experience working in the food service industry
• Previous catering experience and/or sales experience necessary
• NYC DOH Food Safety Certification
• Self-starter and entrepreneurial spirit both essential
• Proven track record of balancing and managing priorities
• Project management experience
• Client management experience a plus

Compensation and Benefits

• Salary commensurate with experience: expected in the range of $70,000-$75,000 + incentive program
• Paid vacation, sick days, and holidays
• Medical, dental, and vision insurance on a national PPO network with company premium contributions
• Access to an Health Savings Account (HSA) and supplemental insurance policies (Accident Insurance and Hospital Indemnity Insurance)
• Low-asset fee 401k retirement plan after one month
• Mobile phone stipend program
• Paid parental leave
• Company Amex for approved expenses

About Luke’s Lobster

Luke’s Lobster was born out of the dream of Maine native and third-generation lobsterman Luke Holden to bring the quality lobster rolls of his youth to the big city. After meeting business partner Ben Conniff on Craigslist, the two twenty-somethings opened their first lobster shack in a 250 square foot space in NYC’s East Village in October 2009.

Now over 15 years later, Luke’s Lobster brings traceable, sustainable seafood to guests across the globe. Our vision is to be the world’s most trusted seafood brand. Our mission is to serve the best seafood because we care for it obsessively from the dock to you, and because we're devoted to serving the whole community of people it touches. We work directly with fishermen to hand pick the best seafood, bring it straight to our own seafood company in Saco, ME and then ship directly to our shacks, grocery partners, and consumers. Cutting out the middleman means better tasting seafood for you to enjoy and a fairer price for our fishermen.

At Luke’s, our company culture comes first. We are proud and passionate about the work environment we have fostered and are excited to see it continue to grow. We value diversity, creativity, transparency, and open communication from all levels. In 2018, we furthered our commitment to sustainability and socially conscious business practices by becoming a certified B Corporation®, reflecting Luke’s Lobster’s deep devotion to our communities, family of teammates, and the environment. Please visit www.lukeslobster.com for more information.

EEO Statement

Luke's Lobster provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to any status, including but not limited to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Luke's Lobster complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Luke's Lobster expressly prohibits all forms of workplace harassment. Improper interference with the ability of Luke's Lobster employees to perform their job duties may result in discipline up to and including discharge. Essential job functions include standing for sustained periods of time, lifting objects from lower to higher positions, ascending or descending stairs or ladders, and bending, crouching, and reaching to low and high places. Luke's Lobster is a participant of E-Verify.

Qualifications