Job Description

Catering Managers in our Catering and Conference Services department are responsible for selling and servicing all events.

The ideal candidate is an energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image. Managers require the ability to work quickly and efficiently on several projects at one time, are results oriented, have strong time management skills and work enthusiastically in a constantly changing environment. The position entails considerable interaction with clients, team members, and other departments. Occasional local travel may be required for sales calls or other local events. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOPs).

Responsibilities

• Coordinate all aspects of events (selling, contracting, pre-planning, onsite execution and post event wrap up)
• Create client documents relevant to event (including, but not limited to, proposals, contracts, Banquet Event Orders)
• Bill and collect all client payments
• Attend onsite and offsite events as needed to solicit business and maintain client relationships
• Adapt to crisis situations, changing procedures, methods or processes
• Develop and maintain solid relationships with clients and vendors
• Assume planning responsibilities for multiple clients and events
• Contribute to overall team success by identifying problems and proactively seeking out methods to improve self-performance and/or efficiency of an operation or task
• Works overtime, evenings, weekends and holidays as needed

Requirements

Experience and Education Required

• Education:
  • Bachelor’s Degree is required
• Experience:
  • Minimum five years total professional experience.
  • Demonstrate experience in services including hospitality, client services, operations, event planning and execution.
  • Experience at working both independently and in a team-oriented, collaborative environment.

Skills Required

• Must be able to:
  • Speak, read, write and understand the English language. Other languages a plus.
  • Perform effectively on a computer and be well versed in Microsoft Office and other technology as adopted by the team. Delphi/Salesforce proficient preferred.
  • Use a computer keyboard and possess advanced typing skills. Type at least 50 words per minute.
  • Compute accurate mathematical calculations.
  • Provide legible communication and directions.
  • Perform job functions with attention to detail, speed and accuracy.
  • Think clearly, remain calm and resolve problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest’s service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent resort data.
  • Effectively prioritize and execute tasks conforming to shifting priorities, demands and timelines
  • Apply analytical and problem-solving skills
  • Coordinate several projects simultaneously
  • Elicit cooperation from a wide variety of sources, including management, clients, other departments and vendors
  • Work directly with clients in a responsible, appropriate and service oriented way.
  • Strong interpersonal skills
  • Adept at conducting research into project-related issues
  • A high degree of responsibility, initiative and professionalism

Physical Demands

• Must be able to:
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • Use, carry, and operate all necessary office equipment using finger dexterity.
  • Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
  • Visually look at a computer for extended periods of time.
  • Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Success Criteria

• Team Player
• Listens carefully
• Clearly enjoys working with people
• Guest Focused. Demonstrates confident, helpful and genuine behavior with internal and external Guests
• Anticipates guests’ needs and is sensitive to people from all cultures
• Delivers their Best
• Has energy and sense of urgency for his/her work
• Resourceful, makes things happen and looks for ways to work more efficiently
• Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
• Delivers reports and contracts on time.
• Achieve Budget
• Minimize Turnover
• Score High on Guest Satisfaction and Comments
• Demonstrates vertical flexibility (ability to assist team members as needed)
• Uses an analytical approach. Strategically proactive.
• Demonstrates maturity and ability to cope with the unexpected
• Trustworthy and responsible
• Excellent records of attendance and punctuality
• Is reliable and demonstrates the ability to work without supervision
• Demonstrates a high level of personal integrity, honesty and trust
• Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Licenses or Certifications

• N/A

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.