Job Description

Join the team at Hershey Country Club, a private, premier golf and recreation club. The club’s rich history of accolades, success, and chocolate combine to form a one-of-a-kind experience for individuals and families of all ages, and features 45 holes of golf on the championship East & West courses.

This position is responsible for sales, planning, and execution of banquet catering events for the Hershey Country Club. This position will be tasked with leading the Catering leadership team, Set Up, and Server staff to prepare and execute events for our Banquet clientele of up to 300 guests.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Generate proposals for corporate and private events booked at Hershey Country Club. Consult with clients to understand their needs; assemble event details including menus, activities, and themes to build the best client experience.*

• Lead the hiring, training, development, and performance of the staff. Coach, council and discipline the staff as needed, providing proper documentation. Be familiar with rules and regulations of the employee handbook, HCC policies and procedures, and current Union contract.*

• Direct and supervise Banquet servers to ensure proper reception and dining table set-ups and to provide our guests with the highest level of service through efficient planning and proper management of each banquet event.*

• Review group programs submitted by the sales team for opportunities to upsell food and beverage. Reach out to customers in order to sell upgraded food and beverage packages.*

• Outline details of functions on banquet event orders and floor plans; ensure that all necessary stakeholders understand event needs and execution plan.*

• Establish and maintain a safe working environment for the staff and guests.*

• Direct and supervise Banquet servers to ensure proper reception and dining table set-ups and to provide our guests with the highest level of service through efficient planning and proper management of each banquet event.*

• Create and maintain accounts in Delphi; update customer information in the database.*

• Collaborate with operating departments to create special activities, menus, services, setups, A/V, meal functions, and meetings to fulfill customer events.*

• Collaborate with culinary staff to review pertinent details including guarantees, timing, and food preparation details. Coordinate the timing of courses with entertainers to ensure proper service to the clients’ satisfaction.*

• Collaborate with culinary staff to review pertinent details including guarantees, timing, and food preparation details. Coordinate the timing of courses with entertainers to ensure proper service to the clients’ satisfaction.

• Build and maintain relationships with vendors that provide goods and services for customer events.

• Build and maintain relationships with external clients to encourage repeat business.

• Perform other duties as assigned.

Qualifications:

• 18 years of age or older.

• Minimum of 2 years of related experience.

• Industry Experience - Food & Beverage, Hospitality/Tourism, Sales/Marketing/Public Relations

• Minimum of 2 years supervisory experience.

• Post-Employment - RAMP Certification

• Bachelor’s degree

• Relevant work experience can be substituted for education - 5 years

Knowledge, Skills, and Abilities:

• Experience with catering, conference and social events planning, and/or food service preferred. Ability to negotiate and close deals, manage multiple priorities, and display infinite patience in a fast-paced, demanding environment.

• Ability to gather consensus across departments and locations

• Ability to delegate and follow through

• Keyboarding skills, working knowledge of various Windows-based software, including Delphi, helpful.

• Ability to organize with high level of detail

• Embody our company’s core values: Selfless Spirit of Service, Team Focused, Devoted to the Legacy, and Respectful of Others

Job Demands:

While performing the duties of this job, the employee is required to:

• Reaching Forward Occasional (<33%)

• Climbing Stairs Occasional (<33%) (ft maximum height)

• Lifting Occasional (<33%) (50lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Constant (>67%)

• Hand/Eye Coordination Constant (>67%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Frequent (34-66%)

• Standing Frequent (34-66%)

• Walking Frequent (34-66%)

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer