Job Description

SUMMARY:

Your role as a Catering Liaison will include coordinating and executing all catering orders at your store. Additionally, you will assist with and support the regional Prepared Foods vision. You will ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.

DUTIES:

• Give every customer immediate and undivided attention. Surprise and delight the customers with consistent, delicious food.
• Take catering orders over the phone and in person.
• Schedule and arrange delivery for catering orders.
• Communicate with all teams and review orders to ensure accuracy.
• Ring in all catering orders and maintain accurate sales records.
• Order all catering-related inventory.
• Clean and organize production station daily.
• Plan and execute catering demonstrations on the sales floor along with the Demo Specialist.
• Complete spoilage, sampling, temperature, and sweep worksheets as required.
• Support national, regional, and store programs.
• Respond promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system.
• Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices.
• Operate and sanitize all equipment in a safe and proper manner.
• This job posting is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.

REQUIREMENTS:

• Previous kitchen, culinary, deli, restaurant, kitchen management, cooking or customer service experience preferred.
• Excellent communication skills and willingness to work as part of a team; ability to communicate effectively with customers and team members.
• Ability to follow instructions and procedures.
• Ability to learn basic knowledge of all products carried in the department.
• Understand and communicate quality goals and ingredient information to customers.
• Ability to visually examine products for quality and freshness.
• Effective time management skills.
• Strong work ethic and integrity.
• Proper handling of knives and other cutting equipment.
• Available for flexible scheduling to meet the needs of the department.
• Knowledgeably communicate the product line to the customer.
• Ability to understand and complete departmental transfers.
• Ability to operate all necessary equipment.
• Strong organizational skills; basic computer skills.
• Ability to work a flexible schedule including nights, weekends and holidays as required.