Your role as a Catering Liaison will include coordinating and executing all catering orders at your store. Additionally, you will assist with and support the regional Prepared Foods vision. You will ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
DUTIES:
- Give every customer immediate and undivided attention. Surprise and delight the customers with consistent, delicious food.
- Take catering orders over the phone and in person.
- Schedule and arrange delivery for catering orders.
- Communicate with all teams and review orders to ensure accuracy.
- Ring in all catering orders and maintain accurate sales records.
- Order all catering-related inventory.
- Clean and organize production station daily.
- Plan and execute catering demonstrations on the sales floor along with the Demo Specialist.
- Complete spoilage, sampling, temperature, and sweep worksheets as required.
- Support national, regional, and store programs.
- Respond promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system.
- Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices.
- Operate and sanitize all equipment in a safe and proper manner.
- This job posting is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.
REQUIREMENTS:
- Previous kitchen, culinary, deli, restaurant, kitchen management, cooking or customer service experience preferred.
- Excellent communication skills and willingness to work as part of a team; ability to communicate effectively with customers and team members.
- Ability to follow instructions and procedures.
- Ability to learn basic knowledge of all products carried in the department.
- Understand and communicate quality goals and ingredient information to customers.
- Ability to visually examine products for quality and freshness.
- Effective time management skills.
- Strong work ethic and integrity.
- Proper handling of knives and other cutting equipment.
- Available for flexible scheduling to meet the needs of the department.
- Knowledgeably communicate the product line to the customer.
- Ability to understand and complete departmental transfers.
- Ability to operate all necessary equipment.
- Strong organizational skills; basic computer skills.
- Ability to work a flexible schedule including nights, weekends and holidays as required.
Whole Foods was founded in 1980 on the belief that where food comes from, and how it’s grown, matters. It meant creating quality standards, working with suppliers who achieve them, and sharing that information with our customers. And it radically changed the way people understood and shopped for food.
The result has been the highest quality natural and organic products, an unmatched experience in more than 500+ stores, with a passionate team of over 90,000 team members, 5 percent of our total net profits given back to our communities each year, and millions of customers who put their trust in us every day.
