Job Description

VENUE INFO

Positioned at the top of One World Trade Center—the tallest building in the Western Hemisphere—on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views—evoking feelings of the City’s signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).

THE ROLE

The Banquet/Catering Houseperson is responsible for supporting the successful execution of catered events by assisting with the setup, maintenance, and breakdown of event spaces and equipment. This role ensures that banquet and catering areas are properly arranged according to event specifications, maintains the cleanliness and organization of event resources and storage areas, and provides operational support throughout events to help deliver an exceptional guest experience. The Banquet/Catering Houseperson plays a critical role in maintaining service readiness, safety, and efficiency while supporting both guests and event operations in a fast-paced hospitality environment.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Assist with event space setup, including furniture placement and equipment distribution, according to the specific requirements of each event.
• Move, place, and remove tables, chairs, staging, bars, and other event furnishings during setup and breakdown.
• Count, organize, transport, and distribute event equipment, including tables, chairs, rolling bars, china, silverware, glassware, linens, and related service items.
• Manage linen inventory by receiving, storing, distributing, collecting, and preparing linens for return to vendors or laundry services.
• Clean, sanitize, and polish event furniture, fixtures, equipment, glassware, silverware, china, action stations, and other service items.
• Support event operations by maintaining clean, organized, and fully stocked event and staging areas throughout service.
• Bus tables and remove used service ware during events to maintain a clean and professional guest environment.
• Retrieve and deliver supplies, equipment, and materials from designated storage areas as needed.
• Participate in event breakdown by collecting, organizing, and returning all equipment, furniture, beverages, linens, and service items to designated storage locations.
• Maintain cleanliness, organization, and inventory standards within all banquet and catering storage areas.
• Perform assigned side work and operational support tasks as directed by leadership.
• Follow all food safety, sanitation, workplace safety, and company operational standards.
• Attend all required meetings, training sessions, and departmental briefings.
• Perform other duties as assigned by leadership

SUPERVISORY RESPONSIBILITIES

• N/A

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent required.
• Previous experience in hospitality, catering, banquet operations, event services, or a related field preferred.
• Experience handling event furniture, banquet equipment, or large-scale room setups preferred.
• OSHA, ServSafe, or comparable hospitality safety certification preferred.
• Experience working in high-volume hospitality, convention, stadium, arena, attraction, hotel, or special event environments is a plus

SKILLS AND ABILITIES

• Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and event days. Ability to lift, carry, push, and pull up to 100 pounds, with or without reasonable accommodation.
• Ability to stand, walk, bend, stoop, kneel, twist, reach, and perform repetitive motions for extended periods.
• Ability to work efficiently in a fast-paced, high-volume environment while maintaining attention to detail.
• Ability to read and interpret event diagrams, floor plans, and setup instructions.
• Knowledge of banquet setups, event configurations, table settings, and service ware preferred.
• Strong commitment to delivering exceptional guest service.
• Ability to follow instructions, prioritize tasks, and adapt to changing operational needs.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Ability to communicate effectively in English with guests, team members, and leadership.
• Must maintain professional appearance, grooming standards, and personal hygiene.
• Demonstrated commitment to workplace safety and compliance with all company policies and procedures.
• Ability to safely handle and transport equipment, furnishings, and materials throughout the venue.
• Ability to remain standing and active for extended periods during event operations.

COMPENSATION

$20/hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

WORKING CONDITIONS

Location: On-site (One World Observatory, NYC)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.