Job Description

As part of the Catering Sales and Conference Services team, responsible for ensuring the client and guests have an excellent experience. Greet and guide all guests in the hotel meeting space and touring facilities. Assist with special projects and perform administrative duties as needed.

ESSENTIAL JOB FUNCTIONS:

• Take ownership of your assigned meetings/events ensuring the client and guests have an “excellent experience.
• Greet the meeting/event planner in their meeting room to review agendas/timeliness and ensure complete satisfaction.
• Place Event Concierge Tent Card & business card in each scheduled meeting room.
• Check each meeting room for accuracy of set-up according to Banquet Event Orders (BEO) prior to event.
• Follow Event Coordinator checklist each day for each meeting room and submit to Director of Catering and Conference Services
• Assist in “problem resolution” by logging all information and communicating with group event manager

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent required; two-year Associates degree in Hospitality and Tourism preferred.
• Prior experience in hospitality industry, including knowledge of conferences and banquets or related professional area.
• Proficiency in Microsoft Office.

ADDITIONAL QUALIFICATIONS:

• Professional demeanor.
• Effectively communicate in English.
• Excellent verbal and written communication.
• Excellent time management.
• Able to plan, prioritize and organize work assignments.
• Self-starter with ability to work without direct supervision and provide immediate follow-up.
• Ability to quickly build relationships and establish trust and confidence.
• Attention to detail.
• Able to multi-task with multiple projects and/or clientele.
• Effectively manage stress.
• Extend grace under pressure.
• Flexible schedule (days, nights, weekends, holidays).
• Assist Event Manager in delivery to have Banquet Checks signed and turned into Accounting Department. (as needed)
• Assist Event Manager in checking the group meals for accuracy with the culinary team
• Check in at least once per day with Event Managers.
• Create directional signage and door cards for all “posted” meetings, and monitor accuracy of Reader Boards.
• Promote and maintain effective, confidential, and accurate client information.
• Attend and participate in daily BEO meetings, resume meetings, and Pre-Convention meetings (for your assigned meeting/event).