Job Description

Job Status

Candidates must be legally able to work in Saudi Arabia – Al Ahsa without restrictions.

What’s the Job?

As a Catering & Event Manager at InterContinental Al Ahsa, you will support the Sales & Marketing Team in managing and coordinating social events and group activities booked through the sales department.

This role involves a mix of Reactive and Proactive Sales in relation to events and catering business.

Your Day-to-Day

People

• Negotiate food and beverage prices, function space, and hotel services within approved booking guidelines.
• Confirm all group requirements in writing to clients and relevant hotel departments through sales contracts, addendums, pricing confirmations, group resumes, and/or Banquet Event Orders (BEOs).
• Work closely with the sales team to service existing accounts and solicit new business.
• Upsell client events and manage function space and room block inventory as assigned.
• Assist in the implementation of the hotel’s catering and conference strategy.
• Coordinate closely with all hotel departments to ensure seamless execution of agreed services.
• Handle incoming calls and administrative correspondence and route them to the appropriate sales team members.
• Provide direct or indirect coaching and guidance to team members, if applicable.

Financial & Administration

• Respond to client inquiries and special requests, confirming final details such as dates, times, meeting space, and room requirements.
• Maintain regular follow-ups with clients and ensure all information is accurate and up to date.
• Prepare proposals, letters, contracts, and maintain updated databases.
• Complete departmental monthly and ad-hoc reports as required.
• Conduct sales calls targeting assigned segments in line with the sales plan set by the Director of Sales & Marketing.
• Prepare and submit reports as requested by the Director of Sales & Marketing or direct reporting line.

Guest Experience

• Deliver the InterContinental Brand Promise and service standards in all daily activities.
• Resolve guest requests and complaints promptly and professionally to ensure guest satisfaction, escalating major issues when necessary.
• Promote teamwork and quality service through effective communication with all hotel departments.
• Coordinate special requests, VIP arrangements, and other service needs with relevant departments.
• Liaise with external vendors (e.g., floral, audio/visual) when required and follow up to ensure event setups meet client expectations.

Responsible Business

• Promote the hotel and InterContinental brand positively within the local market.
• Comply with hotel safety, security, and fire life safety procedures.
• Carry out additional duties as assigned by management during operational needs.
• Monitor and ensure all events are set up, refreshed, and broken down according to scheduled times and procedures.
• Prepare, distribute, and execute Banquet Event Orders (BEOs) and contracts in a timely manner.
• Conduct site inspections and banquet facility tours for prospective clients.
• Maintain and update client files daily in accordance with departmental policies and procedures.

What We Need from You

Qualifications

• Education: University degree or equivalent.
• Experience: Minimum of three (3) years’ experience in sales, catering, events, or a related field.
• Languages: Fluent in English and Arabic (spoken and written).

Knowledge & Skills

• Strong organizational, communication, negotiation, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced hospitality environment.
• Proficient in Microsoft Office and hotel systems.
• Professional approach when dealing with guests, colleagues, and external partners.
• Ability to move around the hotel and event facilities as required by operational needs.

What We Offer

• Competitive salary and benefits package.
• Medical insurance.
• Paid Time Off.
• Employee discounts.
• Opportunity to work in a luxury hospitality environment at InterContinental Al Ahsa
• Access to training, development, and career growth opportunities within the global IHG family.