Job Description

What You'll Do

Responsible for maintaining the administrative organization and efficiency of the catering sales department. This is accomplished through basic administrative support, working on special projects as assigned, being proactive and responsive in a timely, friendly, thoughtful, and professional manner.

Some of your responsibilities include:

• Perform daily office duties including answering phones, proposals, contracts, filing, faxing, copying, create files, process gift certificates and mail.
• Take messages, address and follow up on customer requests, promptly forward leads/inquiries to the appropriate salesperson.
• Effectively execute and maintain the sales process through handling of site tours and inquiry calls.
• Coordinate with Sales Managers to execute group booking accordingly in appropriate systems. Any additional group changes will be updated by the sales coordinator.
• Enter pertinent information into Sales, POS and Event Management systems.
• Regularly assist in booking individual reservations that fall into special rate categories.
• Assist the team in organizing tradeshows and sending collateral to customers.
• Attend and take notes during catering and private dining meetings as requested.
• Maintain orderly inventory of collateral and giveaway items, order office supplies.
• Handle walk-ins and in-house customer requests as needed, book and coordinate smaller events.
• Distribute weekly and daily BEO Packet and other appropriate weekly communications to operations team, secure payment for events, and conduct weekly reporting.
• Review bills and send event follow-up correspondence/evaluations.
• Participate in client prospecting and networking, as requested by Director of Catering and General Manager.

What You Bring

• 2 years of experience in hospitality industry
• Bachelor's degree in hospitality preferred.
• Skilled in administrative office management, organization, verbal and written communication, and event management with a high level of creativity and enthusiasm.
• Adept on property PMS and database systems with knowledge of Opera, Delphi, and Microsoft Office Suite.
• Able to address difficult situations with sensitivity and care.
• Detailed knowledge of hotel layout, rate structure, meeting space, group capacities and capabilities.
• Well organized, detail oriented with excellent follow-up skills
• Excellent communication skills and passion for creating ridiculously personable experiences for guests!

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here

Be Yourself. Lead Yourself. Make it Count.