Job Description
WHO ARE WE?
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.
- Oversee daily operations of the cafe and take decisions on behalf of the Assistant Manager in their absence.
- To be able to show an exceptional first impression.
- Inform guests of Walk-in prices, promotions, facilities and services, ensure all sales are captured in the various portals accurately.
- Perform customer verifications, verify payment method and process, collect accurate payment.
- To train newly hired Front of House staff in daily lounge operations.
- To handle customers’ inquires and complaints and promote the company’s image.
- To contact airlines for any necessary information if requested by the customer.
- To check staff attendance as per roster and schedule them for various tasks during the shift.
- To oversee daily operations, monitor teammates’ performance and to counsel team members when needed.
- Complete and maintain incident reports, daily activity reports, closing reports or other reports as requested by management.
- Match collected vouchers, credit card settlement report and cash with daily POS report, generate actual daily passenger report.
- Monitor, record and balance petty cash.
- Physical counts of collections and supporting document like vouchers, invitation cards, slips etc.to be recorded.
- Track and restore transaction problems and discrepancies, report issues/discrepancies with the various transaction portals.
- Take necessary action/report if any transactions need to be voided, reports have to be revised or any Administration Instruction (AI) needs to be updated.
- Handle any administrative work within the lounge.
- To act as a bridge of communication between management & team members
- To carry out regular checks of all areas of the lounge to ensure professional image
- To be able to work as a team and assist other colleagues within different responsibilities
- To take initiative to identify areas for improvement and participate in continual improvement activities
- To ensure that proper cleaning procedures are adhered to and personal protective equipment (PPE) is worn at all times during the shift. Employees are expected to follow all health and safety regulations, enforced and updated by the company.
Qualifications
- Serving It Right certified
- Food Safe Level 1
- Strong supervision skills
- Strong sense of customer service
- Communication and writing skills
- Ability to use computers and knowledge to work with Micro Soft applications (Word, Excel, PowerPoint)
- Good organizational skills
- Positive attitude and self-motivated
- High sense of responsibility and attention to detail
- Ability to prioritize
- Problem solving ability
- Able to stand for long hours
Additional Information
WHAT’S IN IT FOR YOU?
- Be part of an industry that's more important than ever!
- Employee Referral Program!
- Career advancement opportunities.
- Whereas other companies are downsizing, we are growing!
- Be #1 on day 1 by joining an industry leader.
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the application process are available upon request.
