Job Description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

Purpose

The Catering & Conference Services Manager effectively builds strong relationships with clients while finalizing and coordinating all group business using the Chelsea Hotels sales and catering policy and procedures. To provide clear, timely and effective information to all operational departments, to ensure successful execution of all group events.

Principal Responsibilities

• Complete understanding of the LHG and Chelsea Hotel standards and guidelines and apply to all phases of the meeting planning process to include the transition from the sales manager, pre-planning, onsite execution, post meeting follow-up and relationship maintenance
• Thoroughly Review all assigned group contracts prior to initial contact
• Review and update all trace dates in Delphi for contracted follow up with clients
• Effective use of banquet space and resources to maximize revenues within set guidelines
• Up-selling food and beverage menus to maximize revenues
• Up-sell room types/suites and additional services to maximize revenues
• Issue group resume when required
• Chair or attend pre-con meetings when required
• Meet with client at start of program and maintain additional operational support while group is in-house

Key Result Areas

Business

• Accurately finalize details for Banquet Event Orders for distribution within set deadline
• Manage assigned guestroom blocks according to standard SOP to maximize guestroom revenue
• Monitor deposit schedules, credit information and prepare billing estimates as needed

Customer Satisfaction

Establish and maintain professionally effective relationship with all clients before

• during and after events
• Provide focused and timely responses to all customer inquiries
• Assist clients in mapping out conference program to maximize hotel resources and to exceed the guest expectations
• Work closely with all operating departments to exceed guest expectations by providing clear, timely and effective information

Process Improvement/ Productivity

• Facilitate any on-site problem solving while group is in-house.
• Review charges before group checks out and/or receives bill
• Follow up calls with client to post-conference to solicit feedback and future business to generate referrals for sales department
• Attend departmental meetings as requested
• Update and maintain accurate information in all areas of Delphi

Academic and Working Qualifications

Working Experience

• 2-3 years experience as Conference Service Manager or equivalent Hotel Operations experience

Soft Skills

• Excellent customer service and interpersonal skills
• Excellent organizational skills, multitasking and time-management
• Present a Professional Image at all times
• Sell creative and innovative ideas to customer.
• Excellent communication skills.
• Outstanding customer service skills.
• Flexible hours based on upcoming events and groups to include weekends & evenings.

Language

• Ability to communicate effectively (written & verbal) in English

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

For more information about the property, please visit: https://www.chelseatoronto.com/en/