Job Description

This position is responsible for meetings, banquets, weddings and special events for sales and catering, on and off property, from the creation of the event to the final follow-up. The coordinator assists with the organization of the events, financial planning and budgeting for the events and supervises the events as they happen. The coordinator also promotes and up sells the property to various market segments to obtain more catering business and to increase revenue.

• Manage group bookings coordinated through Sales and Catering

• Serve as the primary liaison between clients and all departments supporting events

• Maintain organized event files and follow established checklists to track progress and ensure all event details are completed, including rooming lists, transportation, meeting logistics, restaurant reservations, shipping arrangements, and payment information

• Perform daily account maintenance within the Delphi system

• Provide administrative support for group bookings, including maintaining files, creating contacts, answering phones, and scheduling client meetings

• Prepare and distribute informational memos to supporting departments

• Be present during assigned events to ensure smooth execution and address necessary adjustments

• Maintain clear and professional communication with all departments and coworkers

• Assist with daily office operations in the absence of the Catering Administrative Assistant, including answering phones, mail distribution, and event communications

• Contribute creative ideas and recommendations to enhance event execution

• Uphold and exemplify the company’s core values, mission, vision, and DEI (Diversity, Equity, and Inclusion) culture

• Perform other job-related duties as assigned

• Comprehensive understanding of Catering department goals and initiatives
• Ability to maintain confidentiality of customer and company information
• Knowledge of and compliance with all hotel, casino, and departmental policies and procedures
• Strong self‑motivation with the ability to work independently and collaboratively
• Ability to make sound, equitable decisions in a timely manner
• Excellent organizational, verbal, and written communication skills
• Detail-oriented approach to organizing work that supports successful event execution
• Ability to multitask in a fast‑paced casino and hospitality environment
• Proficiency with standard office equipment and computer applications, including word processing, spreadsheets, and hospitality systems
• Ability to interpret, adapt, and apply guidelines and procedures
• Professional, positive, and customer‑focused demeanor with guests, coworkers, and leadership

ADDITIONAL REQUIREMENTS

• Minimum of two years of experience in food and beverage operations
• Must be at least 21 years of age
• Proficiency in verbal and written English
• Proficiency with iOS devices
• Flexibility to work varying schedules, including early mornings, late evenings, weekends, and holidays
• Ability to adapt to last‑minute changes and shifting priorities in a fast‑paced environment
• Frequent interaction with guests and group contacts, requiring strong customer service skills
• Regular collaboration with multiple on‑property departments
• Ability to push or pull up to 50 pounds and lift/carry up to 30 pounds
• Ability to bend, stoop, twist, reach, kneel, and navigate stairs repeatedly
• Ability to stand and/or walk for extended periods
• Ability to work in a smoking and pet‑friendly environment