Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
Got your attention? Read on...
We put people first.
In this role, you will be a commercial expert with the analytical thinking and negotiation skills required to influence stakeholders and drive results. You’ll demonstrate sound judgment and empathy when handling complex customer escalations, ensuring fair outcomes are always at the heart of what we do.
We deliver progress.
As our Motor Insurance Category Manager, you will take ownership of the product's performance and strategic direction. You will make an impact by:
Defining the roadmap: Collaborating with technical teams to turn business goals into user stories and features.
Ensuring Governance: Leading Annual Product Reviews and ensuring we meet all regulatory standards.
Managing Performance: Balancing target financial results with the delivery of good customer outcomes
Strategic Research: Conducting market research to support the wider insurance strategy.
Supplier Management: Managing contracts, service levels, and performance of our insurance partners.
Resolving Escalations: Acting as the final point of escalation for high-stakes complaints and FOS disputes.
We work together.
You will join our Commercial team, acting as the subject matter expert for all motor insurance products. You will work closely with our Product and Engineering squads to build the product roadmap, and collaborate with Customer Service Operations, Compliance, and Technology teams to resolve complex queries and deliver a seamless experience for our members.
To be successful, you will bring:
Deep Motor Insurance Knowledge: Expert-level understanding of policy wordings, underwriting rules, and the trading environment.
Product Management Experience: Proven ability to manage the insurance product lifecycle and define strategy.
Governance Expertise: A strong grasp of financial services regulations, including Fair Value Assessments and Product Reviews
Technical Acumen: Experience working with Product/Engineering squads to translate insurance concepts into technical requirements.
Insurer Relations Management: Experience negotiating with and managing third-party insurers or reinsurers
FOS Knowledge: In-depth experience with the Financial Ombudsman Service complaint and dispute process.
Data Analysis: Proficiency in interpreting sales, claims, and financial data to inform strategy.
Why join UW?
We have big ambitions, which means plenty of challenges to tackle and solutions for you to build. We’re looking for people who want to roll up their sleeves and get involved.
Our benefits:
Apply here
You’ve got this far... Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
Luke de Pledge will be your point of contact throughout the recruitment process.
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
We’re a community of over a million good-hearted go-getters who believe there’s a better way to do home services. And we’ve been helping people save time and money while running their homes for over 20 years.
We bundle essential services like energy, broadband, mobile and insurance into one simple monthly bill. But what really sets us apart is how we do it: with a nationwide network of local, friendly Partners who recommend UW to their friends, family and communities.
So you could say we’re both in your corner, and just around the corner.
For both employees and Partners, that means being part of something with real purpose. Whether you work in product, tech, marketing or customer service, every single person plays a part in supporting a business built on people helping people.
