Job Description

The e-commerce industry has grown tremendously in recent years, becoming a highly competitive space among leading internet companies. Its future growth potential cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand-new and enhanced e-commerce experience. We are looking for passionate and talented individuals to join our US Operations team. Together, we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users.

Step into a dynamic role with the US Operations team, where you will support seller acquisition, onboarding, and campaign execution for some of the most iconic brands and businesses. You will contribute to high-impact initiatives that connect sellers with consumers in meaningful ways while helping drive the continued growth of TikTok Shop. Join us as we shape the future of e-commerce!

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.

Applications are reviewed on a rolling basis, so we encourage you to apply early.

Responsibilities

- Support platform governance initiatives: Assist in executing policy enforcement, seller compliance checks, and platform campaigns eligibility. Coordinate with internal teams and external stakeholders to ensure adherence to platform rules and smooth resolution of issues.

- Manage logistics operations and merchant communication: Oversee shipping performance, exception handling, and seller support. Collaborate with merchants, carriers, and internal teams to ensure timely delivery and minimize operational disruptions.

- Contribute to process optimization: Leverage data analysis and operational metrics to identify bottlenecks in governance and logistics workflows. Provide insights and recommendations to improve efficiency and reduce risk.

- Support cross-functional collaboration: Work closely with operations, product, growth, and industry teams to align on governance standards, logistics requirements, and campaign execution. Assist in coordinating projects across teams to ensure seamless implementation.

- Assist in escalation and resolution: Facilitate timely investigation and resolution of platform or logistics issues, including policy disputes, shipping exceptions, and merchant appeals.

Minimum Qualifications:

- Currently Pursuing an Undergraduate/Master in Business or a related discipline.

- Excellent communication and problem-solving skills

- Data-sensitive with proficiency in Excel formulas

- Able to handle multiple tasks simultaneously

- Strong project management skills and ability to coordinate cross-functional stakeholders

- Self-motivated with a strong sense of responsibility

Preferred Qualifications:

- Preferred background in Business/ Marketing or related field.

- Prior experience in e-commerce activities and platform governance is preferred.

- Proficiency in data analysis software.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy