Job Description

Team Introduction

The e-commerce industry has grown tremendously recently, becoming a hotly contested space among leading Internet companies. Its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our campaign team. Together, we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users.

Step into a dynamic role with the US operaton team, where you'll play a vital part in executing varies campaigns for some of the most iconic brands. Be at the forefront of innovation, contributing to cutting-edge campaigns and driving forward the yearly strategic modules that define success. In this role, you’ll help power the future of e-commerce, supporting high-impact initiatives that connect brands with consumers in meaningful ways. Join us as we shape the future of e-commerce here at TikTok Shop!

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities:

Daily Shop Operations Management:

- Assist the day-to-day management of seller communications, including handling inbound and outbound messaging between the platform and sellers.

- Manage the dissemination of critical notifications to sellers, such as policy updates, platform feature enrollment, and upcoming campaign deadlines, ensuring all communications are clear, accurate, and timely.

- Serve as the point of contact for sellers, promptly addressing inquiries related to account issues, brand authorizations, product listings, shop violations, logistics and policy compliance etc. Maintain a high level of professionalism in all communications.

Problem Solving and Issue Resolution:

- Coordinate with cross-functional teams(e.g.,customer services, marketing, logistics,technical support) to investigate and resolve seller issues quickly and efficiently,minimizing disruption to the seller’s business operations and ensuring a positive seller experience.

- Proactively identify recurring issues faced by sellers and propose long-term solutions or process improvements, collaborating with internal teams to implement those changes where necessary.

Project and Campaign Implementation:

- Assist in managing the shop participation of platform-level marketing campaigns and projects with sellers and vendors, including seasonal sales events, promotional initiatives, creator cooperations and product showcases. Ensure all necessary steps are followed for successful campaign participation.

- Manage sampling processes by coordinating with sellers to deliver product samples to creators or other agency partners, ensuring timely and accurate execution. Support backend platform set ups.