Job Description

Casualty Loss Adjuster

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
• Development, training, and professional qualifications
• Company car or car allowance

Key Responsibilities

• Liaison with Insurers, Policyholders and Brokers
• Investigation of allocated claims in the field or from the desk
• Compilation of all necessary evidence and relevant documentation
• Preparation of Preliminary Reports detailing the evidence available and commenting upon
• Policy Indemnity, Legal Liability, Quantum, and Tactics
• Determine appropriate action for resolution of the case
• Defend or negotiate settlement where appropriate, within agreed authority limits
• Correspond with all parties professionally to proactively progress the case to conclusion
• Investigate and handle all cases in accordance with the client’s requirements by referral to documented procedures at all times
• Maintain a proper reserve at all times by regular review
• Keep updated on any technical changes relevant to your role including participating in training programmes facilitated by the company
• All Staff are expected to carry out any reasonable instruction given by their line manager, in line with business requirements.

Skills, Knowledge & Expertise

• Previous Loss Adjuster experience
• Experience of investigating and handling Casualty Claims
• Knowledge of insurance and the insurance market
• Knowledge of legal principles, regulations, Acts and the like
• Knowledge of Civil procedure Rules and the Claims Portal
• Good communications skills at all levels
• Excellent customer service
• The ability to work as part of a team
• Good planning and organisational skills
• Take responsibility for your own workload
• Must be able to demonstrate adaptability and flexibility
• Strong IT Skills
• A full drivers licence is essential

Job Benefits

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan