Job Description

The Casualty Claims Trainee will be responsible for the handling of Bodily Injury Claims for personal auto claims occurring in Massachusetts. This role oversees Third Party Bodily Injury, UM/UIM as well as any litigation emerging from assigned claims.

RESPONSIBILITIES

• Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough liability/injury investigations. These investigations might require the representatives take in depth recorded statements to investigate liability/injury claims.
• Investigate cases timely so that reserves are established and maintained at proper levels.
• Investigate the validity of bodily injury claims being presented by individual insureds/claimants or attorneys representing insureds/claimants. Be aware of certain “Red Flags” to identify potential fraudulent claims.
• Obtain and review medical records and bills, evaluate and negotiate bodily injury claims directly with injured parties or their attorneys.
• Attend litigation proceedings to either represent the company or participate in depositions/settlement conferences/ trials.
• Attend all internal and external training events as required.
• Participate in proactive team activities to achieve departmental and company objectives.
• Adhere to departmental internal control requirements.

QUALIFICATIONS

• A bachelor's degree from an accredited four-year college or university and 2 - 5 years’ experience handling property damage claims.
• Possess strong organizational skills and be proficient in the utilization of all claims systems, Excel, Word and social media search engines.
• Have strong communication skills both verbal and written.
• Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment.
• Possess knowledge of Massachusetts regulatory claim handling guidelines and statutory regulations.

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Perks and Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Free fully equipped onsite gym at our Boston Location
• Tuition Reimbursement
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location in Downtown Boston directly across from South Station and Pre-Tax Commuter Benefits

The pay range for this position is $61K- $80K annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.