Job Description

Casualty Claims Handler

Working hours: This role is available on a part-time, job-share or full-time basis.

Location: UK, Flexible

Closing date for applications: 24th July 2026

The opportunity:

Are you customer obsessed and looking for your next move? We’re looking for talented, driven people like you to join our Casualty Claims Team. You don’t need to have worked as a Claims Handler before, what you do need is the ability to deliver exceptional customer service through strong communication and relationship management skills.

Our Claims function is the largest department in our UK General Insurance business, and it plays a critical role in ensuring customers receive an efficient, professional, and empathetic service. Joining such a big team means there is always opportunities to learn, grow and develop your career, such as fully funded insurance qualification programmes and allotted development days each month.

To help you become the best you can be, we provide comprehensive training. Our formal training is complete, we’ll provide a supportive learning environment so you can confidently continue with your career as a Claims Handler.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

In this role you will be working alongside the Claims Inspector and also within a Team supporting the delivery of a first-class Claims Service for our Customers and Brokers. Reporting to the Regional Operations Manager, you will provide an excellent claims service to our customers both internal and external through the pro-active management of claims from receipt up to the point of the liability determination. This role is within a fast-paced environment with a large portfolio of claims, ensuring the Customer journey is seamless throughout the lifecycle of claims. Activity required will be in line with governance guidelines and your authority limit

• Responsible for management of claims which are investigated by the Casualty Claims Inspectorate.
• Compliance to statutory regulations.
• Develop and maintain relationships with internal and external customers.
• To proactively handle all claims within optimum time scales.
• Support the Claims Inspector where required in the investigation and evaluation of liability.

What are we looking for?

You don’t need to have worked in insurance or as a Claims Handler before, what you will need is excellent communication skills. Additionally, you will require good case management and workload management skills.

The ideal candidate will be able to:

• Always demonstrate outstanding customer engagement skills
• Demonstrate a positive can-do attitude, always acting with integrity
• Provide accurate information to brokers, solicitors and other third parties
• Apply common sense and pragmatism to achieve appropriate outcomes
• Support a culture of continuous improvement

We are looking for people who want a career and not just a job. Whilst previous experience is great, equally important is having a passion for customer service coupled with great verbal and written skills.

You will also:

• Be customer focused with excellent verbal and written communication skills
• Have strong attention to detail
• Be a great team player
• With an inquisitive nature, you will enjoy problem solving and building relationships

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits

You can find out more about our wide range of employee benefits on our website

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people and our planet.

With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you’re interested in working in a dynamic and challenging environment where your creativity, ideas and contributions are recognised and rewarded, Zurich could be just the place for you. Be part of something great.

Our culture:

At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected.

Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness. We’re proud to have received numerous industry awardsrecognising our diversity and inclusionpolicies and initiatives.

We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide practical advice and access to a wide range of lifestyle support, alongside opportunities to learn, grow and develop the skills needed for the future.

We actively support our employees to give back to their communities through volunteering and charitable activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time.

Your application:

We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.

As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to recruitment@uk.zurich.com

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. #LI-Hybrid