Job Description

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com

About the Role:

The primary purpose of this role is to manage a portfolio of liability claims and deliver timely, accurate, and high-quality claims outcomes through prompt contact, thorough investigation, effective reserving, and sound claims adjustment. The role requires a strong focus on customer service, technical accuracy, and efficient file management to ensure claims are progressed in a fair, compliant, and professional manner. You will work to identify liability, assess coverage, investigate the circumstances of loss, and reach appropriate claim resolutions while maintaining Chubb’s service standards, compliance obligations, and best practice guidelines.

In this role, you will:

• Manage a portfolio of liability claims in accordance with Chubb Best Practice Guidelines.
• Analyse first report to determine nature of loss, coverage provided and scope of injury/damage.
• Conduct investigations of all aspects of reported claims including potential fraud. Secure and/or file all supporting documentation and verify same for accuracy, relationship and completeness.
• Establish accurate and timely reserves.
• Provide exceptional service standards in line with Chubb Best Practice Guidelines
• Maintain an active diary. Monitor same to achieve timely development of the file and timely disposition of the claim.
• Promptly and properly document all developments on claim file.
• Exercise good judgement in reaching final disposition of claim by evaluating nature of loss, liability, injury/damage, coverage provided and applicable limits.
• Effectively negotiate compromise settlements where appropriate.
• Effectively communicate with the following: claim department, customer services, loss control, underwriting departments, finance departments, brokers, insureds, service providers, third parties and/or their legal representatives.
• Recognise and pursue subrogation where applicable.
• Adhere to Insurance Contracts Act, the Insurance Code of Practice and all other relevant statutory rules and regulations.
• Adhere to Chubb’s legal, Regulatory and Internal compliance obligations.
• Effectively control the use, work product and expense of outside vendors.
• Any other duties as required by the Claims Manager.
  

What you’ll bring to the role

• Relevant Tertiary or Insurance Industry Qualifications.
• Minimum of 2 years liability claims experience
• Broad knowledge of insurance industry and claims processes.
• Written and verbal communication skills
• Workflow management skills
• Strong customer service focus
• Proven team player

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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