Job Description

Personnel Area: Governance and Legal Services

Branch: Governance, Council and Committee Services

(Remuneration is based on full-time positions)

Work Type: Casual

Location: Tennyson Ward Office

About Tennyson Ward:

The ward of Tennyson includes Chelmer, Fairfield, Graceville, Sherwood, Tennyson, Yeerongpilly, Yeronga, Corinda and parts of Oxley and Annerley. Perched on the banks of the Brisbane River and Oxley Creek, Tennyson Ward is home to heritage neighbourhoods, small businesses and organisations and beautiful green spaces. We maintain our distinctive identity thanks to the many schools, sporting clubs, and community groups that residents champion.

Ward Officer

A unique opportunity exists for a highly motivated, customer focused person to join Tennyson Ward Office as a Ward Officer. As part of a small team, your role will be to ensure the effective administrative operation of the Councillor's Ward Office as well as liaising effectively with the community, residents and other stakeholders in their interactions with Brisbane City Council. Knowledge (or the ability to obtain) of the local landmarks, streets and community groups is desirable but not mandatory.

Key responsibilities:

• providing high level administrative support including a high standard of customer service in all interactions
• managing a high-volume shared email inbox and greeting residents as they enter the office
• resolving a variety of complex customer requests and enquiries, with the ability to take detailed information, submit requests and communicate updates and outcome with residents with previous customer service experience highly valued
• collaborating with our team to create high quality content including marketing for our many community events, ideas for our social media posts and drafting content for our local print publications
• assisting the team with the organisation of local community events (as directed by the Councillor), including booking venues and suppliers, coordinating logistics, and executing advertising and promotional activities. Examples include mobile offices, Movies in the Park, new park celebrations

Key Attributes:

• a willingness to learn from our experienced team and adapt to any new opportunities and challenges with a positive attitude
• proficient in Microsoft Office with the ability to learn new software as needed
• well-developed interpersonal, oral and written communication skills
• ability to work both autonomously and as a member of a small team
• highly developed time management and prioritisation skills
• experience dealing with sensitive information in a confidential and appropriate manner
• strong attention to detail and desirable previous experience in database usage
• the ability to compile and create business reports, information sheets, presentations and correspondence (emails and letters including unaddressed and direct mail)

Your willingness and enthusiasm to get the job done, will contribute to the overall effective operation of Tennyson Ward Office. The ideal candidate will show resilience, empathy and work well within a small team.

This is a casual position covering annual leave, sick leave and other leave arrangements or additional relief work as needed.

Please consider the full position description and tailor your cover letter and resume to outline your suitability.

How to apply: Click on the 'I’m interested' button to complete your online application. Please submit your resume and a short one- or two-page cover letter addressing the attributes and responsibilities.

Closing Date: Friday 10th April 2026 at 11:55PM AEST

Working in Council means delivering excellent customer service to the people of Brisbane. Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with 'Gold Employer' status from the Australian Workplace Equality Index for LGBTI inclusion.